Anti-social behaviour (ASB)
If you're experiencing anti-social behaviour, we can help. We work with Safer Kirklees, West Yorkshire Police, and local partners to prevent and tackle ASB in your neighbourhood.
If someone is in immediate danger, call 999.
This page explains:
- What counts as ASB (and what doesn't)
- How to report it
- What we'll do about it
- Support available to you
How to report ASB
- Report ASB online
- Phone: 01484 414886 (Monday to Friday, 9am to 5pm)
- In person at one of our Customer Service Centres.
ASB is behaviour that causes harassment, alarm, distress, or nuisance to others. This includes:
- Persistent noisy behaviour
- Intimidation or threatening behaviour
- Harassment or hate incidents (based on race, religion, sexual orientation, disability, or transgender identity)
- Vandalism, graffiti, or damage to property
- Damage to communal areas
- Drug-related activity
- Fly-tipping
Not every annoyance is anti-social behaviour. These are usually not classed as ASB:
- One-off parties or gatherings
- Normal household noise (cooking, hoovering, footsteps)
- Children playing
- Occasional dog barking
- Neighbourly disputes (overgrown gardens, bins, parking)
If you're not sure, speak to your Housing Management Officer. We'll help you work out the best next steps.
Your neighbours may not realise their behaviour is causing a problem. If you feel safe to do so, try talking to them first.
Keep a record of any incidents. Note the date, time, what happened, who was involved, and how it affected you.
If talking doesn't help, contact your Housing Management Officer. Explain the problem and what you've already tried. They can advise on options including mediation.
When you report ASB, we will:
- Contact you within 5 working days
- Give you a named officer who will agree how and when to stay in touch
- Offer to visit you to understand how the situation is affecting you
- Assess the case based on risk, impact, and vulnerability
- Offer support, including specialist victim and witness support if needed
We aim to complete the first stage of our investigation within 28 days.
We focus on resolving issues early to stop them getting worse. This may include:
- Mediation between neighbours
- Warnings or acceptable behaviour agreements
- Joint visits with police or environmental officers
- Support for everyone involved
Where early action doesn't work, we can use formal legal powers including:
- Official warnings and notices
- Court orders to stop the behaviour
- Closure of properties linked to serious ASB
In the most serious cases, we may take legal action to end a tenancy.
Worried about someone's safety?
If you're worried about a vulnerable adult or child, report it:
If you see or hear something concerning, such as shouting, signs of neglect, or frightened children, please report it. Speaking up can protect someone from harm.
If you're not happy with how we've handled your case
You can make a complaint through our Customer Experience Team:
- Phone: 01484 414886
- Make a complaint
If you feel not enough has been done to resolve your ASB case, you may be able to make an anti-social behaviour case review report (sometimes called a "community trigger"). This is an independent review of how your case was handled.
Being a good neighbour
We all have a part to play in keeping our neighbourhoods safe and pleasant. As a tenant, please:
- Be considerate to your neighbours
- Keep noise down, especially late at night
- Treat others with respect
- Keep your home and garden in reasonable condition
These expectations also apply to members of your household and visitors.
Who we work with
We work closely with partners to tackle ASB, including:
- Safer Kirklees
- West Yorkshire Police
- Public Protection Services
- Schools and social care teams
When you raise an ASB case with us, we may involve these partners to help resolve the problem.
