You said, We did



Since we launched the Tenant Voice Action Plan in summer 2025, the Tenant Voice Team spoke to tenants across Kirklees in libraries, community centres, Tenant and Resident Association (TRA) meetings, retirement living schemes and local events. We listened to 152 tenants who completed surveys and shared what matters most to them. Here's what you told us and what weve done in response since last summer.

1. You Said: We want more opportunities to speak to someone in person.

Many tenants told us they prefer face-to-face engagement and value speaking directly to staff rather than relying on digital methods.

We did


  • Delivered over 30 in person engagement sessions across the district, including libraries, food support centres, TRA sessions and retirement living schemes.
  • Introduced a new open format Neighbourhood Forum, allowing any tenant or leaseholder to attend. Four forums were held this year, two in the North and two in the South.
  • Ensured team members were visible and available to talk, helping tenants who prefer nondigital options.

2. You said: We don't always understand changes like grounds maintenance charges.

Tenants across several wards shared confusion or concern about new grounds maintenance charges.

We did


  • Used engagement events to explain the charge, how it works and what it covers.
  • Logged specific estate level issues (e.g. grass not cut, poor service quality) and passed them directly to Grounds Maintenance for response.
  • Updated forum content to include Q&A sessions with service leads so tenants can get clear answers.

3. You Said: Repairs sometimes take too long or need repeat visits.

The most common feedback across the district was around repairs delays, repeat visits and communication.

We did


  • Collected detailed comments and passed them into the Repairs Redesign Project, ensuring tenant experiences directly shape policy and processes.
  • Introduced real-time text feedback after repairs appointments so tenants can tell us immediately if something wasn't right.
  • Escalated property specific concerns raised at events to the Repairs Team for follow up.

4. You Said: We want clearer communication and more regular updates.

Many tenants said they wanted simpler, more frequent communication.

We did


  • Launched the first Tenant Newsletter, reaching more than 5,000 tenants in October 2025.
  • Improved the clarity of key documents, including complaints guidance, annual rent letters, and information about home recording devices, all shaped with Tenant Led Panel feedback.
  • Preparing a new Get Involved Handbook and a dedicated webpage listing all engagement opportunities (coming early 2026).

5. You Said: We don't always see our Housing Officer or know who they are.

In several wards, tenants asked for more visibility, consistency and contact from Housing Officer

We did


  • Logged all comments about Housing Officer visibility and fed them into Housing Management teams for action.
  • Used Neighbourhood Forums to increase direct access to Housing Management, giving tenants opportunities to ask questions and raise concerns in person.
  • Raised ward specific issues (e.g. temporary officers, unclear contact points) with managers to support more consistent coverage.

6. You Said: Damp and mould issues keep coming back.

Several tenants said that although repairs were made, issues returned or follow-ups didn't happen.

We did


  • Referred individual concerns directly to the Damp, Mould & Condensation (DMC) team during events.
  • Used tenant feedback to help shape improvements in the DMC process and ensure cases are treated with urgency.
  • Added DMC as a standing discussion topic at Neighbourhood Forums so tenants can ask questions face-to-face.

7. You Said: We want more social activities and community spaces.

Tenants, especially families and retirement living tenants, said local activities matter.

We did


  • Supported local groups, including helping Windybank TRA launch a volunteer-led Stay & Play group with funding for equipment, room hire and refreshments.
  • Built new partnerships with community centres, libraries and resident groups to host future engagement.

8. You Said: We want ongoing opportunities to get involved.

Tenants asked for more ways to influence decisions not just one-off surveys.

We did


  • Expanded the offer to include Street Voices, Fire Safety Champions, Tenant Led Panel membership, and upcoming focus groups.
  • Promoted involvement through newsletters, forums and direct discussions at events.

Thank you for your feedback

Your insight directly shapes how we deliver services and how we involve tenants in decisions that matter.


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