Your rights and support
We want you to feel listened to, respected and supported when using our services.
You have the right to:
- Be treated fairly and with respect
- Get information in a way you can understand
- Ask questions and challenge decisions
- Make a complaint or give feedback
- Have someone support you when speaking with us
Support and advocacy
You can ask someone to support you when dealing with us. This could be:
- A family member
- A friend
- A support worker
- A Carer
- An advocate or other professional
We will work with the person supporting you if you give us permission.
Extra help and adjustments
If you need extra support, please tell us. This could be because of:
- A disability or health condition
- Mental health needs
- Language or reading difficulties
- Problems using online services
- Caring responsibilities
- Any other support need
Support we offer
We will do our best to make our services easier for you to use.
This support could include:
- Translation or interpretation
- Information in different formats
- Help using online services
- Problems using online services
- Flexible appointments
- Working with support services already helping you
If you would like support or want someone to speak to us on your behalf, please Contact us
How to join a Tenant Panel
Fill in our simple online form.
Completing this form takes around 5 minutes
Sign up to a Tenant PanelOther ways to have your say (if a panel isn't for you)
Panels are just one option. You can also share feedback through forums, programmes and day-to-day routes, including neighbourhood forums and other engagement activity described in our Calendar of engagement opportunities.
