Gas safety

Gas servicing

Gas servicing is part of your tenancy agreement, so it's essential that you allow access for our engineers when your service is due.

Appointment notification

• You will receive a letter two weeks before your gas service is due.
• Please check the date and time of your appointment when you receive the letter. If the appointment doesn't work for you, contact us as soon as possible to rearrange.

Appointment times

• Appointments are typically available Monday to Friday, between 8am and 4pm.
• You can request a morning appointment (8am-12pm) or an afternoon appointment (12pm-4pm).
• We can schedule appointments around the school run (9:30am-2:30pm).
• If these times do not work for you, we will try to accommodate your needs where possible.

What we do on a gas service

Gas servicing is carried out by our qualified Gas Safe registered engineers. Every engineer will show you their company ID and Gas Safe card when they arrive at your home.

A typical gas service takes around 30-60 minutes, depending on the type, condition, and number of gas appliances in your home.

During the gas service, we will:

• Service the gas appliances owned by Kirklees Council.
• On appliances not owned by Kirklees Council such as your cooker, we will carry out a visual inspection only and not a service.
• Visually inspect the gas pipework in your home.
• Perform a gas test at the meter to ensure that there are no leaks in your home.
• Inspect the flue/chimney in every room or space it passes through including your loft space.
• Check that smoke alarms and carbon monoxide alarms are fitted, in date and in full working order.

Gas safety certificate

All appliances inspected during your service even those you own-will be listed on your gas safety certificate. Once the service is complete, the engineer will explain the work carried out and ask you to sign the certificate. You can view your gas safety certificate online one week after your service.

If you want to see a certificate dated before 1 May 2025, or request a paper copy of your current certificate:

If we find a fault

• If a fault is found, we will try to fix this straightaway - if a part is needed, we will arrange another appointment for the repair.
• Where we find something that is unsafe, we will isolate the appliance or installation and put a warning label on it until it can be fixed - if a new part is needed, it could take a few days to arrive, and a new appointment will be made.
• If a fault is found which results in you having no heating, we will arrange for temporary heaters to be delivered to your home. Once the appliance has been fixed, please return these to the gas engineer who carried out the repair.

If we find a fault with an appliance owned by you

• We will make this safe and advise you on the repairs needed. You will then need to arrange and pay for your own Gas Safe Registered engineer to carry out the repair.

How you can help us

• Ensure we have access to your home at the agreed time.
• Let us know as soon as possible if you need to reschedule.

Unable to access property

If we can't access your property, we will leave a blue card with either a new appointment or asking you to contact us. We will continue to visit your property to try gain access.

After the third visit, we will apply for a court warrant to gain access to your home. Once this is done you will be informed and given another opportunity to arrange a gas service appointment.

As a last resort, we will execute the warrant and change the locks - you may be charged for this. We will also cap any external gas meters until we can carry out the service for your safety.

Carbon monoxide

Carbon monoxide is an odourless, colourless, tasteless and poisonous gas that can come from faulty appliances that burn fuels such as gas, coal, oil, LPG or wood. It can also come from petrol or diesel engines.

Breathing in carbon monoxide can make you very unwell, and in extreme cases, exposure to high levels can be fatal. In England and Wales, there are around 60 accidental deaths each year caused by carbon monoxide poisoning.

To help protect yourself from carbon monoxide:

• Have your annual gas service done on time every year
• Keep your home well ventilated

What to do if you smell gas

If you smell gas, or suspect a gas leak or carbon monoxide leak, you should call the National Gas Emergency Service immediately on 0800 111 999. This is a free, 24-hour emergency service.

Boiler or heating breakdown

If your heating isn't working as it should, there are a few checks you can carry out before contacting us:

• Check whether other gas appliances, such as your gas cooker are working.
• If they aren't working, remember to turn them off before re-establishing the gas supply.
• If they are working, try resetting your boiler.
• Check the fused spur for the boiler to ensure it is switched on and the display is lit.
• Check your programmer or time clock is calling for heat or hot water. It should be set to 'on' or 'constant', usually shown by a red or green light.
• If your heating is not working, check the room thermostat by turning it up high (above 21°C) to make sure it is calling for heat.

If your heating still doesn't work after completing the checks above, please contact us using one of the methods below. When you get in touch, provide as many details as possible - including any fault codes shown on your boiler's display.

Priority levels

We operate using three different priority levels. These are determined when the repair is reported:

• Emergency - attend within 24 hours
• Urgent - attend within 3 days
• Routine - attend within 28 days