How we involve tenants
Tenant engagement sits at the heart of how we run Homes and Neighbourhoods. This page explains how we listen to tenants, the different ways tenants can shape services, and how feedback flows into the decisions we make.
Engagement happens through a combination of formal groups, planned programmes, everyday feedback and insights drawn from across our services. These work together so that tenants can influence services, raise concerns, contribute to decisions and scrutinise performance in ways that are accessible, meaningful and proportionate.
The framework below shows how engagement flows from direct feedback and everyday interactions, through the insights we gather, into the planned programmes that drive improvement, and up into the formal governance groups where priorities are agreed.
Tenant engagement framework diagram showing four levels: Governance, Planned programmes, Insights and Feedback.
What counts as tenant engagement
Governance
Formal boards, groups and panels where tenants have direct involvement in decisions.
- Tenant Led Panel. The main tenant group in our governance structure. Meets monthly to consider outputs from engagement activity and other council business.
- Homes and Neighbourhoods Improvement Board. Two tenant representatives attend every monthly meeting, where the Chair of the Tenant Led Panel presents on its work in the previous period.
- Neighbourhood Forums. Quarterly in-person forums in North and South Kirklees, with online and evening sessions added from July following tenant feedback.
- Feeder panels. Smaller groups that feed into the Tenant Led Panel, including:
- A care leavers and young tenants panel (meets monthly)
- Building Safety Forums for medium-rise and five-storey blocks (quarterly, from June)
- Engagement with asylum seekers and refugees through existing council panels as required
Planned programmes
Time-limited engagement programmes focused on specific service improvements or priorities.
- TRA Refresh (July 2026) to reestablish a strong working relationship with Tenant and Resident Associations.
- H&N Summer Roadshow (17 to 30 August) to bring information, support and feedback-gathering directly into local communities.
- ASB Pop-ups (May 2026) - a series of four in-person events across Kirklees plus an online session, supporting the launch of the new ASB team.
- Repairs policies engagement (September to December 2026) on topics including damp, mould and condensation, decoration and disturbance, and responsive repairs.
- Assets programmes engagement on live works including fire safety remediation, Berry Brow flats demolition and Sycamore Grange demolition.
- Building safety engagement (March to April 2026) across medium-rise and five-storey blocks, with West Yorkshire Fire and Rescue Service.
Insights
The information we gather and analyse to understand tenant needs and drive change.
- Survey results from repairs, complaints and capital works.
- Tenant data - demographics, tenancy characteristics and vulnerability indicators.
- Councillor enquiries - monitored thematically to spot recurring issues.
- Thematic reporting drawing together complaints, surveys, enquiries and casework.
- Estate action plans shaped by tenant feedback, walkabouts and service data.
- Complaints learning captured at case and thematic level.
- Case outcomes reviewed to understand what has worked and what needs to change.
Feedback
The direct routes through which any tenant can give us feedback at any time.
- Satisfaction surveys following repairs, complaints and capital works.
- Day-to-day interactions with housing officers, repairs staff and neighbourhood teams.
- Your local councillor, who can raise concerns on your behalf.
- Estate walkabouts - in-person opportunities to raise issues where you live.
- Community and tenant groups for collective feedback on shared local concerns.
- Contact centres (phone, digital, in-person and written).
- Engagement drop-ins - informal, in-person, no appointment needed.
