Report a repair

Reporting repairs

For non-emergency repairs:

The best way to report your repairs is through your My Kirklees account, this is available to use 24/7. You can also use your account to track any repairs and view your rent account details.

For emergency repairs

• 8am to 6pm Please call Housing Repairs on Phone 01484 414800.
• 6pm to 8am Please call Out of hours (Housing Repairs) on Phone 01484 414850.
• Council staff can report repairs on behalf of tenants by using an internal online form.

If you live in a Pinnacle Housing managed home

Please visit the Pinnacle homes page for further information on reporting a repair.

What to expect when you book a repair

Once you have ordered a repair, you will receive a confirmation of your appointment by text message. If you need to arrange this appointment a link is attached to the text or you can call or log in to your Kirklees account.

The day before your appointment, we will send you a reminder.

On the day of the visit, you will receive updates confirming:

• The Tradesperson has accepted the job.
• They are on their way to your property.
• They have arrived.

When the work is completed

After the work has been completed, you will receive a final text message, followed by a short satisfaction survey.

Your feedback is extremely important to us, as it helps us maintain and continually improve our service.

Should there be a delay in completing work or materials need ordering to carry out the repair, you will be kept informed by our Technical Schedulers and Team Leaders and a follow up appointment confirmed.

Appointment time slots

When we visit, you can choose:

• 8am-1pm
• 12-4pm
• 10am-2:30pm (outside school run)
• 8am-4pm (all day)

If we need parts or specialist trades, we'll agree a follow-up appointment and keep you updated.

Repair timescales

We prioritise repairs to keep you safe and to minimise disruption.

• Emergency - we make your home safe within 24 hours (e.g. Total loss of power, serious leaks)
• Urgent - completed in 3 working days (partial loss of power or water)
• Priority - completed within 7 working days (leaks to roof)
• Significant hazards - (Awaab's Law) we will investigate within 10 days and complete safety work with in 5 days
• Routine - (Awaab's Law) Completed within 25 working days, if parts/materials or specialist works are required we will keep you informed on the new timescales.
• Call out (out of hours) - Only emergencies will be attended out of our working hours, the service is to make safe till further works can be carried out during normal working hours.

If parts are required or specialist works are needed, we'll keep you updated on the new timescales

Rechargeable repairs

Homes & Neighbourhoods Rechargeable Repairs Policy sets out the council's approach to the prevention and recovery of recharges. Recharges are costs for any repairs that Homes & Neighbourhoods have been required to carry out to a council-owned property following damage, unauthorised or non-compliant DIY, neglect, misuse or abuse by tenants, residents, members of their household, or visitors to their home, and leaseholders or leaseholders' tenants.

Sometimes the council has to carry out repair work that is a tenant's or leaseholder's responsibility. In these circumstances, the tenant or leaseholder will be recharged (required to pay for the work).

• Homes and Neighbourhoods Rechargeable Repairs Policy

Damp mould and condensation

We have a dedicated team that manages DMC cases across our properties. For more information visit Damp mould and condensation page.