Your tenant survey

We are inviting our tenants to take part in a short survey about their home and household.

Why we are running the survey

The information we hold about you shapes the services we offer. For some tenants, that information has not been updated in years. This survey helps us put that right.

With up-to-date records, we can:

plan the right repairs and adaptations for your home
make sure our services are easy for you to use
contact you in the format and language that suit you
meet our duties to the Regulator of Social Housing

What the survey covers

The survey takes about 10 minutes to complete and asks questions, covering:

who lives in your home
how you prefer us to contact you
any adjustments or support you need
a few questions about you, to help us understand who lives in our homes

Every question has a "prefer not to say" option. You choose what to share.

What we will not ask for

We will never ask for:

your bank or payment details
your security passwords or PIN numbers
your National Insurance number
anything that affects your tenancy or rent

Taking part will not change your rent, your tenancy or your benefits.

How to take part

Complete the survey by phone

Service Insights, the provider we're using to conduct the census, will call tenants via a local phone number from Wednesday 22 July 2026 to the end of September.

If you get a call or text that claims to be about the survey but comes from a non-local number, do not share any details. Hang up or ignore it and call the provider directly on 0800 975 0596.

After you've completed the survey

Service Insights sends your answers securely to the council. We use them to update your tenant record.

Privacy

We handle all information in line with the Data Protection Act 2018 and UK General Data Protection Regulation (GDPR), and the Market Research Society Code of Conduct. You can change or withdraw your information at any time.

Read the Privacy notice for Homes and Neighbourhoods.