Your tenant survey
We are inviting every council tenant to take part in a short survey about their home and household. It takes about 10 minutes.
You can take part online, on paper or over the phone. See How to take part
How to check the survey is genuine
This is a real survey from the council. We have asked [PARTNER], an independent research company, to carry it out for us.
We will never ask you for:
- your bank or card details
- your National Insurance number
- any payment
Calls and texts about the survey will only come from [PARTNER NUMBER].
If you get a call or text that claims to be about the survey but comes from a different number, do not share any details. Hang up or ignore it, and call us on Phone 01484 414886 to check.
Why we are running the survey
The information we hold about you shapes the services we offer. For some tenants, that information has not been updated in years. This survey helps us put that right.
With up-to-date records, we can:
- plan the right repairs and adaptations for your home
- make sure our services are easy for you to use
- contact you in the format and language that suit you
- meet our duties to the Regulator of Social Housing
What the survey covers
About 10 minutes of questions, covering:
- who lives in your home
- how you prefer us to contact you
- any adjustments or support you need
- a few questions about you, to help us understand who lives in our homes
Every question has a "prefer not to say" option. You choose what to share.
What we will not ask for
We will not ask for:
- your bank or payment details
- your National Insurance number
- anything that affects your tenancy, rent or benefits
Taking part will not change your rent, your tenancy or your benefits.
How to take part
There are three ways to take part. Choose whichever suits you.
Online
Use the button below, or the link and QR code on your letter.
Completing this survey takes around 10 minutes
On paper
Fill in the form in your letter pack and post it back in the pre-paid envelope.
By phone
If you have not responded, [PARTNER] may call you on [PARTNER NUMBER] during [DATES].
Complete the online surveyHow we use your answers
[PARTNER] sends your answers securely to the council. We use them to update your tenant record.
We handle all information in line with the Data Protection Act 2018 and UK GDPR, and the Market Research Society Code of Conduct. You can change or withdraw your information at any time.
Read our full privacy notice.If you need help
About the survey, or help to complete it: contact [PARTNER] on [NUMBER] or [EMAIL].
About anything else: call our contact centre on Phone 01484 414886.
