How to contact Homes and Neighbourhoods
Find answers to common questions about your tenancy and our services on this website. If you need to speak to us, here's how.
Repairs
You can report a repair in several ways:
- Online: Report a repair
- Phone: Call Housing Repairs (Kirklees Direct) on 01484 414800 (8am-6pm, Monday to Friday)
- My Kirklees: Use your My Kirklees account at any time
- Out of hours emergencies: Call 01484 414850 (from 6pm)
Rent
You can pay your rent online at any time. You'll need your 19-digit account number.
You can also:
- Call the rent payment line on 01484 414818 (automated - you'll need your account number)
- Link your rent account to your My Kirklees account. For more information visit Ways to pay your rent.
Speak to your Housing Management Officer
Call 01484 414886 to speak to your Housing Management Officer. They can help with:
- Anti-social behaviour
- Issues with how your estate looks
- Moving home
- Your tenancy
- Reporting a concern in your community
For other support, visit Support we offer.
Compliments and complaints
Tell us about a Compliment or a complaint.
We follow the Housing Ombudsman's Complaint Handling Code which sets out how we respond to complaints fairly and effectively
Contact us about anything else
Contact Homes and Neighbourhoods
Fill in our simple online form.
ClockCompleting this form takes around 5 minutes
Contact Homes and NeighbourhoodsOther ways of contacting us:
- Phone 01484 414886
- Facebook Homes and Neighbourhoods on Facebook
After you've contacted us
We'll pass your query onto the relevant team, who will get back to you as soon as possible.
If you are deaf or have a hearing or speech impairment
Textphone users add 18001 before the number you are calling (including area code). For example, to call our repairs service: 18001 01484 414800.
A Relay Assistant automatically joins the conversation and provides a link between the textphone user and the hearing person. Relay Assistants understand the needs of deaf and speech-impaired people and provide a discreet and confidential service.
More information can be found at Relay UK
