How we are run
Homes and Neighbourhoods is responsible for providing safe, good quality council homes and reliable housing services. Strong leadership, clear decision-making, and tenant oversight help us make sure we meet our responsibilities.
This page explains:
- who is responsible for what in Homes and Neighbourhoods
- how decisions about housing services are made
- how safety, quality, and performance are checked
- how tenants and leaseholders have a voice in shaping services.
Our leadership
The Regulator has introduced four consumer standards that tell us what we must do to support our tenants. Our leadership is responsible for ensuring these standards are delivered for our tenants:
- Your home must be safe, well maintained, and repaired to a decent standard.
- Landlords must carry out safety checks, respond to urgent repairs quickly, and keep properties in a good state of repair.
- You can expect clear repair timescales, safety checks in your home, and improvements when homes are not meeting the required standards.
- Landlords must keep neighbourhoods safe, tackle anti-social behaviour, and support community wellbeing.
- Landlords must prevent and respond to anti-social behaviour, work with partners on safety issues and to improve tenant's lives. Support victims of hate crime or domestic abuse.
- You can expect clear anti-social behaviour policies, timely action on reports. Support when you feel you are not safe and help when you are struggling with things like money.
- Landlords must manage tenancies fairly, lawfully, and consistently while providing clear tenancy information.
- Landlords must follow fair lettings and eviction practices, provide tenancy agreements and rights information, and support household stability.
- You can expect clear rules on rent, transfers, mutual exchanges, and when tenancy action might be taken.
- Landlords must be open about services, performance, and decisions and let tenants influence these decisions.
- Landlords must publish performance data and tenant satisfaction measures, follow a fair complaints process, and involve tenants in decisions.
- You can expect easy access to information about repairs, rents and complaints outcomes. Opportunities for you to give feedback on our policies and plans and tell us what is important to you.
All Homes and Neighbourhoods Service standards and policies.
David Shepherd, Executive Director for Place
- Overall responsibility for Homes and Neighbourhoods within the council.
Phill Jones - Service Director
- Responsible for overall delivery of the Consumer Standards.
Lisa Ramsden - Head of Housing Management
Responsible for:
- Neighbourhood and Community Standard
- Tenancy Standard
Erran Taylor - Head of Governance and Assurance
Responsible for:
- Transparency, Influence, and Accountability Standard
David Brook - Head of Repairs and Maintenance
Responsible for:
- Safety and Quality Standard
Joe Keating - Head of Asset Management and Building Safety
Responsible for:
- Safety and Quality Standard
Our Governance
Homes and Neighbourhoods is part of Kirklees Council. The council's Cabinet and the Portfolio Holder for Transport and Housing provide strategic oversight of housing services.
Our senior leadership team meets regularly to:
- monitor how services are performing
- Homes and Neighbourhoods Senior Leadership Team
- review safety and legal compliance of our services
- Homes and Neighbourhoods Assurance Board
- act on tenant feedback
- Tenant Led Panel
We're regulated by external bodies who set the standards we must meet:
- Regulator of Social Housing: sets consumer standards for housing services
- Building Safety Regulator: oversees building safety.
- Housing Ombudsman: investigates complaints we can't resolve
- Health and Safety Executive: enforces workplace and property safety law.
These organisations can take action if we don't meet our responsibilities.
How you can shape our services
You can influence how we run Homes and Neighbourhoods:
- Tenant Led Panel: tenants who meet with senior managers to scrutinise performance and shape decisions. Find out how to get involved
- Tenant and Resident Associations: local groups that raise issues in your area. Find your local TRA
- Compliments and complaints: we use what you tell us to improve. Give a compliment or make a complaint
See our Get Involved pages for all the ways you can have your say.
How we check we're doing a good job
We monitor our performance and publish the results:
- Tenant Satisfaction Measures: annual survey results showing how satisfied tenants are.
- Complaints data: what you've complained about and what we've done about it.
- Quarterly performance: regular updates on repairs, safety checks, and other key measures.
View our results on our How we are performing page.
