Golcar estate action plan

We completed local surveys to gather residents' thoughts about their estate and what matters to them.

• We received 3 responses to our survey - June 2026.
• There was a 40% overall satisfaction rate - June 2026.

We're working with residents and partners to better understand your views and shape services around what matters most to you.

• Introducing QR codes to collect feedback after visits - From March 2026.
• Complete local surveys to gather tenants' thoughts about their estate and what matters to them — Quarterly throughout 2026.

We're working to improve the look of the estate and reduce waste in gardens.

• Carry out estate inspections and gather feedback to identify and address areas with untidy and waste in gardens - By September 2026.
• Supporting residents to maintain their gardens and monitor improvements.

We're working to make sure shared areas are clean, safe and well maintained.

• Carrying out regular checks on communal cleaning.
• Using estate visits to identify and report issues - Quarterly throughout 2026.
• Working with cleaning teams to resolve problems quickly.

We want to complete more local surveys to gather residents' thoughts about their estate and what matters to them.

• From previous survey results, our top 3 priorities for improvement in Golcar are cleanliness and waste management, parks and greenspaces and support for older people - September 2026.

Your Housing Officers carry out estate inspections at least every three months to check for repairs, fly-tipping, broken lights and grounds maintenance issues.

If you want to come along, call 01484 414886 to speak to your Housing Management Officer.