Woman and child

Just like for individuals, our organisation's values guide the way we think and act. In our response to the pandemic we have seen our values in action, under incredible pressure and in a rapidly changing environment.

In June 2019 we engaged with around 300 staff across a number of teams and services. From this engagement we found that colleagues were happy with the organisational behaviours and the outcomes, but they felt that the values no longer reflected where we were. Our planned engagement around values was halted by COVID-19, but what we have consistently seen during this time, and hugely appreciated, is that our day to day work has been informed by the values of:

  • Inclusion
  • Kindness
  • Pride


We have come together as a community and an organisation to ensure that everyone has been included within our smaller teams, wider organisation and community. We will use our experience to ensure an overarching culture that encompasses diversity and equality in our working lives.


We have shown kindness to each other and to our citizens. Colleagues have been friendly, generous and considerate of others, especially through these challenging times. Moving forward we will use our relational approach and emotional intelligence to balance our own needs, our colleagues, the wider organisation and our citizens to foster wellbeing, creativity and productivity.


We have found a new sense of pride in working for the organisation, our kindness and inclusion of all has led to positive outcomes for citizens and colleagues. We will continue to take satisfaction from the achievements we have made over the past few months, continue to learn from our achievements and take pride in the work we do.

We will work further to test, embed and support these values with our staff. We will challenge ourselves where they do not inform all that we do and support each other to ensure that they do. In doing this we will align our values with our behaviours, which together shape the way that we work and the relationships we build.

Our behaviours are

  • Honest
  • Positive
  • Flexible
  • Respectful
  • Communicative
  • Supportive
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