Report a pothole

How to report a pothole

You can report a pothole on our road by completing the online form.

You can also check if a pothole has already been reported and check the status of a repair.

Clock Completing this form takes around 5 minutes

What to include

Please provide one of the following:

1. The what3words location.
2. The street name or postcode near the pothole, please include extra details like:
• Is it outside, or between certain house numbers?
• Name of a business where it is located.
• The number of the streetlight it is near or between.
• Is it at a road junction or between multiple junctions?

Please also tell us

• the number of potholes at the location.
• as much detail as you can about the damage.

You can also upload a photo or video of the pothole. The more detail you give the better.

Using our pothole map

You will need to show us on a map where the pothole is. You can do this by dropping a 'pin' on the location. The map also allows you to search by place name, road, postcode, or address. You can also click to receive updates on a pothole.

On a touch screen device

You can pinch your fingers together to zoom in and out; or use one finger to move the map.

On a desktop device

Use your mouse or keypad to click and drag to pan around the map area.

To zoom, you can either use the mouse wheel; hold down shift and click and drag a box; or use the zoom button on the toolbar.

Report a pothole

After you have reported it

You will receive emails with:

• confirmation of your report.
• an update with the report outcomes once an action has been taken.

If you make a request using your My Kirklees account a record of your report will be saved in your account history. If you don't already one, you can register for a My Kirklees Account.

What we'll do

Once we have all the information that we need we will check the pothole to see if we need to make any repairs and carry out a risk assessment.

The next steps will depend on the following information:

• location of the pothole.
• depth and size of the pothole.
• type of road and how busy it is.
• any potential risk to pedestrians and motorists.

Timescales

If the pothole meets our emergency criteria, we aim to make a temporary repair to make it safe, within 24 hours. This may be followed up with a permanent repair, if required.

For permanent repairs

• We aim to repair larger defects within 7 days.
• All routine repairs will be done within 28 days, weather permitting.

Any defects that don't require action will be scheduled for repair as part of our rolling planned maintenance programme.