Stage 1. Make your complaint
Stage 2. If you are unhappy with the way we have handled your complaint
Tell the person you have dealt with that you wish to have the complaint looked at by the appropriate senior manager.
The senior manager will arrange for your complaint to be investigated and we will aim to give you a written reply within 15 working days. If we need longer to look at your complaint we will let you know.
Stage 3. If you are still not happy, complain to the council's complaints officer
You can ask the council's Corporate Customer Standards Officer (CCSO) to review it. They will aim to give you a written reply within 20 working days, after carrying out the review. If we need longer to look at your complaint we will let you know.
- Email firstname.lastname@example.org
- Phone 01484 414888
- Phone Corporate Customer Standards Officer, Customer and Exchequer Services, Corporate Customer Standards, PO Box 1661, Huddersfield, HD1 9SR
Stage 4. If this doesn't resolve the issue, go to the Ombudsman
If you are still dissatisfied after we have investigated and reviewed your complaint then you can ask the Local Government and Social Care Ombudsman to investigate your concerns.
They consider complaints if you've suffered because of:
- the way a council service has been given
- how a decision has been made.
The Ombudsman usually only considers your complaint once it's been through the council's complaints procedure.
They publish an annual report for each council: