There are different ways to complain depending on if your child:
- attends a Kirklees Council school
- attends a private school / Academy school
- has special educational needs (SEN)
Complaints about a Kirklees Council school
Follow these steps in order.
Only move on to the next step if your complaint is not resolved.
- Follow the school's complaints procedure.
- If you feel this has not been resolved complain in writing to the headteacher.
- If you are still not happy complain in writing to the school's governing body.
- If you are not happy with the outcome complain to The Department for Education
Other types of complaint
|Complaint||Who to contact|
|Headteacher||Chair of Governors, in writing|
|Academies, free schools||Kirklees Council does not have any formal role in relation to academies complaints (unless it relates to a safeguarding issue). Full details of the academy's complaints procedures should be available from the school. If you are not happy with the outcome you can report this to Ofsted|
|Child protection||Kirklees Safeguarding Children Board|
|Exam malpractice or maladministration||Ofqual and the awarding body|
|Quality of education or leadership||Ofsted|
|Governing body or individual governor||
1. Contact the Chair of Governors who will investigate your concerns.
2. If the complaint is about the Chair of Governors you should contact a member of the complaints committee.
3. If the complaint is about the governing body as a whole, you should contact the School Governor Service Team. Phone 01484 414701
|Special educational needs||Kirklees Information Advice Support Service (KIAS)|
Help to make a complaint
If you feel worried about making a complaint about a school you may involve a friend, representative or interpreter to support you. There are also agencies who might be able to help:
You can get free legal advice about schooling and education from Child Law Advice