We want to hear about your experiences, both good and bad. We know that sometimes mistakes can happen. With your help we can try to put them right and make improvements for everyone.
If you, or someone you know, receives a service from us and has comments to make then please let us know.
How to tell us if you are happy with a service
If you are happy with a service we have provided, please tell us. We can then use this information across other areas to make sure we are providing a good service for everyone.
If you wish to tell us about a good service you have received from a team or staff member, please use our contact form.
How to tell us if you are unhappy with a service
- The best way to deal with a complaint is to talk to the manager of the service you receive. They will work with you to solve the problem so you feel happier with the service you get. If you don't know who to talk to contact our Customer Service Team, they can advise you. They will make sure your concerns are looked into by the right person in order to provide the best possible outcome.
- Or you can complete the contact form
- If you're still not happy, contact our Customer Service Team
- If you are still not happy with the response you get from us, you can make a complaint to the Local Government Ombudsman who looks at the way that local authority services are provided. Tel: 0300 061 0614
Make a complaint or compliment
You can contact us in the way that best suits you in person, by phone, or by using the form below.Contact us online
After you've contacted us
Your complaint will be passed to the responsible manager who will work with you to solve the problem. We encourage you to be involved at all times during the investigation into your complaint, so that you are completely happy with the way it is looked into.
Other ways to contact us
- Kirklees Council Adult Social Care Complaints
- Address Freepost: RTHS-EUEY-ZYCB, Adult Social Care Customer Services, PO Box 1720, Huddersfield, HD1 9EL
- Phone 01484 225115
Keeping you safe from harm
If you suspect someone you know is being abused, for example physical, psychological, financial, sexual, neglect or discriminatory abuse, then you can report this on our Reporting abuse or neglect of an adult at risk section.