Garden waste collection service terms and conditions

Please read our terms and conditions before you sign up for the garden waste collection service, these form the basis of a contract between you as the subscriber and the Council as the service provider. For further information see our Waste and Recycling Operational Service Standards 2025

The service

  • 1. All personal information you provide will be kept in confidence, and in accordance with UK GDPR and Data Protection Act 2018. Data will not be shared and held only for the duration of the contract period and in accordance with the terms and conditions below. You may ask us to correct or remove information you believe to be inaccurate.
  • 2. The Clip and Collect Garden Waste Service (hereby referred to as the service) runs annually from March to November, giving subscribers up to 19 collections on a fortnightly basis. Specific service dates will be available each year at Manage your bins. Printable collection calendars will be released online prior to your first collection. The service reserves the right to change collection dates either permanently or temporarily due to service needs. Customers affected by changes to collections days will be notified in advance.
  • 3. New subscriptions and renewals will be taken during a pre-determined window (hereby referred to as the renewal window) and will not be available at any other time. Once a brown bin subscription has been made and payment processed, you have up to 14 days from the payment date to make changes or cancel your booking with a full refund.
  • 4. Subscribers will not be able to change the number of bins at their property outside the renewal window.
  • 5. The service is based on a cost per bin (maximum of 2 bins per property). Second bins will be charged at the same rate as the first. The price will be available on our website when the sign-up/renewal window opens.
  • 6. Kirklees Passport holders are entitled to a 20% discount on the service. Passport holders must claim their discount at sign up. This discount will not be issued retrospectively or part way through a subscription period.
  • 7. Payments must be made by debit or credit card. We do not accept any other form of payment.
  • 8. Subscribers will receive a brown bin licence in the form of a sticker which MUST be displayed on the bin. Subscribers with 2 bins will receive 2 licences. Licences will be sent by post in January/February and will change each year. Failure to display a valid licence will result in the bin not being emptied and subscribers will not be able to register these as missed.
  • 9. The Council will send you communication about when your contract is due to expire, options for renewing your contract if you wish to do so, and important service updates.
  • 10. If you do not renew the service within the next sign-up or renewal window, it will automatically terminate. If you decide not to continue with the service, you can keep your brown bin or ask for us to collect it by emailing Email after your last collection.
  • 11. All subscriptions should be made online. Those that are unable to do so can call Kirklees Direct on Phone 01484 414700.

Refunds

  • 12. There will be no full or partial refunds during the contract period if customers cancel the service (except for the 14-day cooling off period in clause 3). Notification of cancellation can be made by email to Email or by phone to Kirklees Direct on Phone 01484 414700.
  • 13. If a customer has presented their brown bin before 7am with the correct contents (see clause 27) without a collection for 3 consecutive collections, they may be entitled to a partial refund at the service's discretion on the basis that all missed bins have been logged (clause 24). If your bin was missed but recollected within your collection week this will not count towards the 3 consecutive collections. Please note, missed bins due to exceptional circumstances (severe weather, road closures and blocked access) will not be considered towards these missed collections.

Bin delivery, removals and responsibilities

  • 14. For new customers, bins will not be delivered until full payment is received. Deliveries will take place during the month prior to your first collection.
  • 15. If you are renewing your contract and have requested a second bin, your bin will be delivered before the first collection date. If you need a brown bin removing due to your contract change, please email to arrange a collection.
  • 16. The name given when subscribing to the service will be the person who is responsible for the bin and the materials that are disposed of in the bin.
  • 17. This service is available for garden waste originating from domestic households only. Trade waste e.g., private gardeners, are not permitted to deposit garden waste in the brown bin. If there is evidence of misuse of the service or the bins by the resident, the Council reserves the right to cancel the service and remove the bin(s).
  • 18. All garden waste must be contained within the brown bins provided by the Council. Any excess garden waste not contained in the brown bin will not be collected.
  • 19. Brown bins remain the property of the council. Customers are responsible for the cost of delivering any replacement resulting from loss, theft, or damage (other than that caused by the emptying process). If your bin goes missing, you can request a replacement at Manage your bins or by calling 01484 414700.
  • 20. The bins will be clean and in a useable condition when supplied, the registered person is responsible for the general condition and cleaning of the brown bin whilst in their possession. The service re-uses bins and as such will not replace newly delivered bins for minor cosmetic damage if the bin is still useable and safe.

Collections

  • 21. Bins should be presented on the kerbside by 7am on the day of collection unless alternative arrangements have been made with a member of the Council's waste management team. Once emptied, the bin should be returned to the property as soon as possible.
  • 22. The default collection point for your brown bin will be the same as for your grey and green bins. The service cannot fulfil all requests to visit different collection points.
  • 23. When the brown bin is presented, the lid must be fully closed. The bin may not be collected if the lid is not fully closed.
  • 24. If your bin is missed, you can register this from 4pm on the day of your scheduled collection and within the next 72 hours (3 days). We will make every effort to reschedule collection before the next scheduled collection. Your bin will not be emptied if it is contaminated, overweight, or not presented on time. Please remove weight or contamination for it to be collected on your next scheduled collection day. Report missed bins at Manage your bins or call Phone 01484414700.
  • 25. It is the subscriber's responsibility to loosen any garden waste that is compacted in the bottom of the brown bin to enable emptying to take place.
  • 26. If the brown bin is overflowing and/or overweight and poses a health and safety risk to collection operatives, the bin will not be collected. An overweight bin is defined as a bin which cannot safely be moved by 2 operatives and/or is over 32kg in weight. A notice will be placed on the bin, and it will be logged on the electronic database by the crew. It is your responsibility to remove items prior to the next collection. If you fail to do so, we may remove the bin.
  • 27. Only garden waste must be placed in the bin it must be loose and uncompacted, and not in any sort of plastic bag (even compostable bags) as this will affect the composting process.

    Types of waste that are allowed in the bin are as follows. These items should be loose (not bagged):

    • ✓ Grass cuttings
    • ✓ Tree and hedge clippings
    • ✓ Weeds - excluding controlled weeds such as Giant Hogweed or Japanese knotweed
    • ✓ Plants and flowers
    • ✓ Leaves
    • ✓ Twigs and bark
    • ✓ Small branches (under 4 inches in diameter)

    Types of waste that are not allowed in the bin include:

    • ✕ Soil (small amounts of soil on roots are unavoidable, but try to shake off as much as possible so there is more room in your bin for compostable waste)
    • ✕ Rubble, gravel, stones
    • ✕ Turf
    • ✕ Infectious plants (for instance, Japanese knotweed)
    • ✕ Plant pots (includes plastic and terracotta) or ties
    • ✕ Pet bedding or pet waste (from instance, from a rabbit hutch)
    • ✕ General waste or food waste
    • ✕ Plastic bags

    For more information about how to manage these items, visit the Bulky Household Waste page on the council website.

  • 28. Contaminated bins (containing incorrect materials) will not be emptied - a notice will be placed on the bin, and it will be logged on the electronic database by the crew. If the bin is contaminated it is your responsibility to remove the item(s) of contamination prior to the next collection. If the contamination occurs 3 times within your contract, we will remove the bin without a refund.

Operational information

  • 29. The service is transferable between properties within Kirklees, providing you inform us of your house move by emailing Email . You must make your own provisions to transport the bin to your new address. Failure to follow this procedure may result in your contract being terminated and you will not be able to set up a contract for your new address until the next sign-up/renewal window. If you do not require the service at your new address, please notify us by emailing Email and the bin will be removed from your current address and your contract terminated. There will be no pro rata refund for the remainder of the contract period.
  • 30. The Council reserves the right to suspend, delay, cancel or otherwise alter collections in exceptional circumstances including, but not limited to, periods of severe weather, unforeseen staffing shortages or vehicle breakdowns. In periods of widespread disruption notice will be posted on the Kirklees Council website.
  • 31. For operational reasons, the service is only available for properties with standard-sized 240L wheeled bins. In some circumstances, liner/sack properties or smaller multi-occupancy properties may be eligible for the service. A special request must be made by sending an email to Email . A suitable presentation point will need to be agreed upon between the Council and the citizen.
  • 32.If you require assistance with presenting your bin, you can find more information at Assisted bin collections. An officer may need to visit your property to assess whether this is possible for your address. If we find that the service is not viable at your address, you will have the option to cancel and will receive a refund for the remainder of the service
  • 33. Customers who move to assisted bins during their garden waste contract will have their properties subject to assessment. If assisted bins are deemed not viable for garden waste at the property residents will have the option to either receive a pro rata refund for the service or be able to continue with their contract and continue to present their brown bin.
  • 34. If after payment or after the service starts, we deem the garden waste collection to not be operationally viable for your property, we will inform you, revoke the service and refund you the full amount via the payment method used when signing up to the service.

General conditions

  • 35. Complaints can be made online or via Kirklees Direct and adhere to Kirklees Council's corporate complaints procedure.
  • 36. Kirklees Council reserves the right to make amendments to terms and conditions at any point, and up-to-date terms and conditions will be available on the Kirklees Council website.
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