How to Appeal

If you disagree with the outcome of your financial assessment you can ask for it to be looked at again. You can do this by telling us why you think the decision is wrong. If you think there is any additional information that should be considered, please let us know.

At the review stage a different Financial Assessment Officer will review the issue(s) raised and will reconsider your application for financial assistance taking into account any additional information you have provided.

Once a review has been carried out you will be notified of the outcome by post, phone or email.

If you are still not happy with the outcome of your application for financial assistance, then you can appeal against the decision in writing to the Adult Social Care team on Contact the council - Adult social care appeals.

At the appeal stage the Council will organise for an independent person to look at the case.

The appeal process can take up to 28 days from the time the completed appeals form is received, to the time the individual is informed of the outcome.

If you have a complaint about any other aspect of the financial assessment process, then you may complain to the Council at the following address:

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