The Care Navigation service support adults in Kirklees to achieve positive outcomes and help them to remain independent and in control of their lives.

There is no charge for the Care Navigation service. However, there may be a cost to any activity or service you decide to take part in.

Who the service is for

Care Navigation is for anyone over the age of 18 who would like advice, information or support regarding the outcomes they would like to achieve. We can support you whether or not you have been assessed as needing formal services. This includes people who are self-funding their care and would like advice and information.

What we do

A care navigator can:

  • Help you if you would like to change or improve in your life. Then draw up a plan with you to make the changes.
  • Discuss with you what support you already have in place, find or advise you of social or other opportunities in your area and look at additional support you may need within the home to improve your wellbeing.
  • We support individuals who have been formally assessed and are in receipt of a direct payment.
  • We offer advice and information to you if you are a carer. We will support you to sustain your caring role, we will also offer you a carers assessment.
  • We offer support to anyone with memory loss or people living with dementia.

You can watch this short video clip to find out about Nazir, a Care Navigator and how he supports individuals.

Examples of how we have supported people

Watch these short videos of people's experiences and how the Care Navigation Service helped them:

  • Mabel's story (video)
    How care navigators helped Mabel, who wanted to feel safer in her own home and keep her independence
  • Pauline's story (video)
    How care navigators helped Pauline, a 91-year-old lady who wanted help to stay at home and remain independent. They helped her to set up Skype so she could keep in contact with friends and family.
  • Natalie's story (video)
    How care navigators helped Natalie, a single mother with a learning disability and no friends or family living nearby.
  • Richard's story (video)
    How care navigators helped Richard who has a long-term health condition and is a carer for his wife. They helped him with his caring role and to set up a direct payment.

How to contact adult social care services

Gateway to care is the contact for anyone that would like further information or advice on adult social care and support services available in Kirklees.

  • Contact Gateway to care
  • Phone 01484 414933
  • Opening times
  • Monday to Thursday: 8.00am - 5pm, Friday 8.00am – 4.45pm
  • Out of hours - If your call is Urgent you can still telephone 01484 414933 as all calls are diverted to our Emergency Duty Team
  • Email
  • Address Kirklees Council, Gateway to care, PO Box 1720, Huddersfield, HD1 9EL
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