Our sensory team provides specialist support to people who are:-

  • blind
  • visually impaired
  • deaf
  • hard of hearing
  • and those who have combined hearing and sight loss

What we do

The Sensory team assess your sensory needs and then recommend or provide equipment, rehabilitation training, advice and support.

How you will be assessed

We start by looking at how your sensory loss affects your day-to-day life. We call this process an assessment and this will usually take place in your home.

We will talk with you about the kind of help you think you need and agree together on what would best support you.

Getting a diagnosis

Before contacting us we would encourage you to have the cause of your sight loss / hearing loss diagnosed. If you have not had a hearing test within the last 5 years or been to the hospital eye department, speak firstly to your GP.

We are unable to offer medical advice / treatment, hearing aids or glasses

Apply for a needs assessment

You can apply for an assessment of your needs by using our Gateway to care referral form.

When you contact us, we will always check to see if we can help you without carrying out a full assessment

Fill in our simple online form.

Clock Completing this form takes less than 5 minutes.

PaperclipTo complete this form you will need an email address.

Contact us

After you've contacted us

A Gateway to care officer will then contact you directly via email or a telephone call.

We will ask you some questions to get an idea of the difficulties you're having and how you are coping. We'll use the information you give us to work out whether we can help you and, if so, how quickly we can come and visit you to assess your needs.

Other ways to request an assessment

  • Phone 01484 414933 (24 hours a day 7 days a week)