Sensory services

What we do

The Sensory team will provide an assessment to discuss your sensory needs. If appropriate we can then provide:

• Equipment
• Rehabilitation training
• Advice and information
• Signposting to other agencies/services
• Deaf Advice Sessions (DAS) for BSL users
• British Sign Language (BSL) interpreter

We are unable to offer medical advice/treatment, hearing aids, magnifiers or glasses. If you need support in this area you would need to contact your GP.

What an assessment is

We start by looking at how your sensory loss affects your day-to-day life. We call this process an assessment and this will usually take place in your home.

We will talk with you about the kind of help you think you need and agree together on what would best support you.

British Sign language interpreters

Interpret with the Convo App

You can use the free Convo App to connect with us in British Sign Language (BSL) for quick, flexible communication with council services, especially when you need an interpreter immediately and the conversation is fairly straightforward. This might be when you're calling about housing, benefits, bins, council tax or when visiting libraries or town halls.

In person interpreters

A BSL interpreter is usually used for longer more complex planned face-to-face appointments, for example with a social worker or housing officer or when a home visit is carried out. The council department would book and pay for a BSL interpreter.

Contact the sensory team