Kacee virtual assistant

How to use Kacee

To get the best answer, ask a short question or describe what you need help with. For example:

• When is my next bin collection?
• I want to apply for a single person Council Tax discount
• Check my Council Tax balance
• Check my rent balance
• What are the opening times for the household waste recycling centre?
• Show planning applications in my area

After Kacee answers your question, you can ask follow-up questions to get more information or ask about a different service.

If you'd like to begin a new conversation, type 'Start over'.

About AI-generated answers

Kacee uses information published on the Kirklees Council website to answer your questions.

While we aim for Kacee to provide accurate information, AI-generated responses may occasionally contain mistakes or misunderstand information.

For important matters, please check the information provided and use the links included in Kacee's response to view the relevant pages on our website.

Kacee cannot make decisions on behalf of the council and should not be relied upon as a substitute for professional, legal or financial advice.

By using Kacee, you understand that AI-generated answers may not always be completely accurate.

Privacy and your information

When you use Kacee, we may collect and store:

• Your chat conversations.
• Information submitted through the chat.
• Technical information, such as your IP address, browser type, device information and general location.

To help answer your question, Kacee may ask for information such as your postcode, address details or reference numbers. For example, this may be needed to check your bin collection dates.

We only collect information that is needed to provide the service. If you choose to share additional personal information, you do so at your own discretion.

For more information about how we collect, use and protect your personal information, please see our privacy policy for Kacee virtual assistant.

Improving Kacee

Kacee is a new service and we'll continue to develop it over time.

We regularly review Kacee's performance and usefulness to ensure it continues to provide value for residents and supports access to council information and online services.

Your feedback, along with information about how Kacee is used, helps us understand what's working well and where improvements can be made.

We may update, improve, change or discontinue Kacee if needed to support the effective delivery of our digital services.

Provide feedback on our Kacee virtual assistant

Your feedback helps us improve Kacee.

Please let us know if:

• Kacee was helpful.
• You experienced any problems.
• An answer was incorrect or unclear.

Fill in our simple online form.

Clock Completing this form takes around 5 minutes

Provide feedback

After you've provided feedback

We will review your feedback and use it to improve Kacee where needed.

Thank you for helping us make our online services better.