Usually, private landlords are responsible for most major repairs. Tenants are normally only responsible for minor maintenance and the repair of any damage they have caused.

Repairs, maintenance and home safety can become an issue, if your landlord will not:

  • carry out essential repairs
  • maintain your home in a safe condition.

Advice and guidance

If you are having problems with your property, in the first instance you should report the issues to your landlord, in writing.

How to report repairs to a private landlord: Shelter

If your landlord still refuses to carry out repairs, they take too long, or you feel uncomfortable reporting repairs to your landlord then you can report this to us using our online form.

We can arrange for an officer to contact you who may then arrange to inspect the property and contact the landlord to talk about the repairs.

Report a repair

Clock Completing this form takes around 10 minutes

Paperclip To complete this form you will need to provide your landlords contact details

Report it

After you have reported a repair

We can arrange for an officer to contact you who may then arrange to inspect the property and contact the landlord to talk about the repairs.

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