The Social Care Digital Innovation Programme (SCDIP) LGA supports the adult social care sector to use digital technology to respond to challenges in local areas. The programme is funded by NHS Digital and managed by the LGA. It is intended to enhance direct practice, improve information sharing and enable integration. The programme has a strong emphasis on co-production.

Discovery phase 2019

We were one of 12 councils awarded £30,000 in funding from the Local Government Association, as part of the Social Care Digital Innovation Programme 2019-21, to investigate:- How we might enable service users and carers to access information about their care services to give them more control.

Discovery methods

Between April and October 2019, with the funding we delivered a detailed engagement with service users and carers in Kirklees and asked people to tell us their experiences of accessing information about their adult social care services or the services of someone the care for.

We used interviews, surveys and workshops in order to find out.

  • what information and services do our service users and carers need to access?
  • what people's current experience is, specifically barriers or frustrations and where there is opportunity for improving user experiences?
  • what benefits and barriers digital solutions or services could bring to service users and carers, including where assisted digital services might be useful?

Discovery findings

Discovery Review findings report

Easy Read Discovery Review findings report

Watch the highlight video

We have also produced a brief video to highlight the findings from our discovery:

Implementation phase 2020

Following the successful discovery phase Kirklees is one of the 6 councils awarded a further £120,000 to implement an online Adult Social Care Account using the findings from the discovery phase.

Care account mock up

What happens next

Care account prototype and pilot

Between December 2019 and December 2020

We plan to take forward our prototyped care account, to develop it into a working product in collaboration with service users and carers. We are looking to deliver a solution which would meet the user needs identified and give people more visibility and control of their adult social care services.

Beta pilot

Between September 2020 and November 2020

We then plan to run a pilot of the care account with a selection of adult social care service users and carers so that we can gather feedback and measure the usage, outcomes and impacts this could bring both within Kirklees but also nationwide if it was extended out to all service users and carers.


To meet the needs of service users and carers who prefer the flexibility, transparency and increased control that an online service could provide.

Other channels

Traditional telephone and face-to-face contact will also be maintained in Kirklees Adult Social Care to ensure that urgent needs can be met, complex conversations can be held and those who are unable or prefer not to do things online continue to be supported effectively.

Press releases

Progress reports

Social Care Digital Innovation Programme partners
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