Care Account Digital Pilot

Following the successful discovery phase, Kirklees Council has been awarded funding from the Local Government Association to implement a secure online self-service Adult Social Care Account which will allow service users/carers to access, update and manage care information 24/7, giving them control, independence and flexibility.

We plan to take forward the care account prototype (shown below) designed in our discovery phase, to develop it into a working product in collaboration with service users and carers, which would meet the user needs identified and give people more visibility and control of their adult social care services and information.

Care account mock up

About the care account pilot

Care account mock up

This will take place from December 2020 to February 2021

The new My Care Account will be attached to residents My Kirklees online accounts. Giving them access to:

  • update personal contact details
  • update who can speak to the council on their behalf
  • check the date of the next review
  • access care and support documents

Who can have a My Care Account

To be eligible for a My Care Account you must be an Adult Social Care service user or carer, with a care support plan from Kirklees Council.

This includes home care support, day care or respite care.

You must also have a My Kirklees account or we can help you sign up for this.

Discovery phase 2019

We were one of 12 councils awarded £30,000 in funding from the Local Government Association, as part of the Social Care Digital Innovation Programme 2019-21, to investigate:- How we might enable service users and carers to access information about their care services to give them more control.

Discovery findings

Discovery Review findings report

Easy Read Discovery Review findings report

Watch the highlight video

We have also produced a brief video to highlight the findings from our discovery:

Press releases

Progress reports

The Social Care Digital Innovation Programme (SCDIP) LGA supports the adult social care sector to use digital technology to respond to challenges in local areas. The programme is funded by NHS Digital and managed by the LGA. It is intended to enhance direct practice, improve information sharing and enable integration. The programme has a strong emphasis on co-production.

Social Care Digital Innovation Programme partners
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