Find out how to let us know about someone who is sleeping rough so we can tell our local services about them

If you want to tell us about someone sleeping rough it will help if you can tell us:

  • what clothes they are wearing
  • any distinguishing features
  • where you saw them

There is no need for you to directly approach them if you don't feel comfortable.

Report someone sleeping rough on Streetlink

You'll need to sign up to StreetLink. It only takes a few minutes.

You can also call StreetLink on 0300 500 0914 (freephone). Lines are open 24 hours a day, seven days a week.

Report someone sleeping rough online

After you've reported them

StreetLink sends details of the person to the local authority or outreach service for the area, who will help them find somewhere to stay and give support.

When you tell us, you can also ask StreetLink to let you know what happens as a result of your report.

Who you should tell us about

Tell us about anyone you see sleeping rough. This can include:

  • People you've seen sleeping rough for a long time
    Some people may have a long history of rough sleeping, be known to local services and may need longer term support to help them leave the streets. This can include people who suffer with mental health problems or who cannot access services in the area in which they are sleeping rough.
    You should still tell StreetLink if you are concerned about someone. Though it may take longer for you to notice anything changing, your report will make sure they are known to homeless services.
  • People drinking or begging
    Some people who appear to be sleeping rough may be engaged in street activities, such as drinking or begging, but in fact have somewhere to stay.
    It is always better to get in touch about someone you think may be rough sleeping, so that local services can give support if needed.

Severe Weather Emergency Protocol (SWEP)

Our SWEP team aims to prevent deaths on the streets in severe weather. They will provide a bed for anyone sleeping rough in Kirklees

SWEP has the potential to change a life - every person who is given a bed through SWEP is visited by a housing officer the next morning, to talk them through their options and discuss how they can get longer term help.

Some people just are not ready - if people are not ready to accept the help through SWEP our partners at the mission and the welcome centre both offer somewhere they can go and get warm and have a chat.

We allow pets wherever possible - although there are a small number of places we work with where pets can't go. In all cases, we take this into considering when we allocate emergency accommodation.

Contact SWEP

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