COVID-19 Test and Trace: What to do if you are traced

National Lockdown restrictions were eased on Monday 19 July

COVID-19 restrictions in Kirklees tells you more about what this means.

How you will be contacted if you are traced

NHS Test and Trace

  • You will be contacted by email, text or phone.
  • Text messages will come from NHStracing.
  • Calls will come from 0300 013 5000 from a trained NHS contact tracer.
  • You will be asked to sign into NHS Test and Trace
  • If you are contacted by phone, you will be asked a number of questions.

Local Test and Trace contact tracing service

If NHS Test and Trace have been unsuccessful in getting in touch, our local test and trace contact tracing team will attempt to contact you.

  • They will text you to let you know they're going to call.
  • They will try to call you three times in 24 hours using a number starting 01924.
  • The call will be between 1pm and 8pm.
  • If you miss their call they will leave a message or text to say they are trying to contact you.
  • It's important you answer the phone so we can stop the virus spreading.
  • If they can't get hold of you, one of the team may visit your home.

If Local Test and Trace visit your home

  • They will have official ID.
  • They will speak to you at a safe distance from your front door.
  • They will not ask to enter your home.
  • You can further check their identity by contacting the service.

If you want to contact Local Test and Trace

The service is in partnership with Wakefield Council.

What to do if you are contacted

You might be contacted because you have tested positive or you are a close contact of someone who has tested positive.

Whether you speak to NHS Test and Trace or with our Local Test and Trace contact tracing service:

  • You must follow their advice.
  • Let them know who you have been in contact with recently, by doing this you are breaking the chain of the virus.
  • Remember test and trace are contacting you to check you're okay and let you know what help and support is available.

If you are a close contact but don't have symptoms you could still have the virus and pass it on unknowingly to your friends and family. You can get a rapid flow test.

Rapid lateral flow testing

Follow Test and Trace instructions

Isolate immediately if you are told to

More information about self-isolating:


Isolate and get tested immediately if you have symptoms

Main symptoms of COVID-19

Most people with coronavirus have at least 1 of these symptoms:

  • A high temperature - this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous, dry cough - this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • A loss or change to your sense of smell or taste - this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal.

Don't delay - the test must take place in the first 5 days of your symptoms so request a test a soon as you have symptoms.

Book a test through Test and Trace:

Getting a PCR test if you have symptoms
Isolate with symptoms

Test and Trace Support Payment

You may be entitled to a Test and Trace Support Payment if you are isolating because you have been contacted by Test and Trace.

Find out more:

Apply for a Test and Trace Support Payment

Beware of scams

Test and Trace will NEVER:

  • ask for bank details or payments
  • ask for details of any other accounts such as social media
  • ask you to set up a password or PIN number over the phone
  • ask you to call a premium rate number, like those starting 09 or 087

What happens to the data

The best way to find out what happens to the data is to take a look at Testing for coronavirus: privacy information - quick read guide

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