Gas services

Gas servicing

Gas servicing is part of your tenancy agreement, making it crucial you allow access to our engineers when your service is due.

Appointment notification

• You will receive a letter two weeks before your gas service is due.
• Check the date and time of your appointment when you get the letter, if this doesn't work for you, contact us to reschedule as soon as possible.

Appointment times

• Typically, appointments are available Monday to Friday 8am to 4pm
• You can request either a morning appointment (8am - 12pm) or an afternoon appointment (12pm - 4pm).
• We can make appointments around the school run (9:30am - 2:30pm).
• If these appointment times do not work for you, we will try to accommodate your needs where possible.

What we do on a gas service

Gas servicing is usually carried out by our gas engineers, who are all Gas Safe Registered. Every engineer has a company ID and Gas Safe Card which they can show you when they arrive at your home.

A typical gas service takes around 30-75 minutes, dependent on the type, condition and number of gas appliances that are in your home.

During the gas service, we will:

• Service the gas appliances we own, usually the boiler and gas fire.
• On appliances not owned by us such as your cooker, we will carry out a visual inspection only and not a service.
• Carry out a visual inspection of the gas pipework in your home.
• Do a gas test at the gas meter to ensure that there are no leaks in your home.
• Inspect the flue/chimney in every room/space that it runs through including your loft space.
• Ensure that smoke alarms are fitted and are in working order.

Gas safety certificate

All appliances that have been looked at will be listed on a gas safety certificate. This includes those owned by you. Once completed, the engineer will explain what work has been done and ask you to sign the certificate. You can view your gas safety certificate online one week after your service has taken place.

How to view your gas safety certificate online

Fill in our simple online form.

Clock Completing this form takes around a minute.

Paperclip To complete this form you will need your tenancy reference number, postcode, and surname.

View your gas safety certificate

If you want to see a certificate dated before 1 May 2025, or request a paper copy of your current certificate:

If we find a fault

• If a fault is found, we will try to fix this straightaway - if a part is needed, we will arrange another appointment for the repair.
• Where we find something that is unsafe, we will isolate the appliance or installation and put a warning label on it until it can be fixed - if a new part is needed, it could take a few days to arrive, and a new appointment will be made.
• If a fault is found which results in you having no heating, we will arrange for temporary heaters to be delivered to your home. Once the appliance has been fixed, please return these to the gas engineer who carried out the repair.

If we find a fault with an appliance owned by you

• We will make this safe and advise you on the repairs needed. You will then need to arrange and pay for your own Gas Safe Registered engineer to carry out the repair.

How you can help us

• Ensure we have access to your home at the agreed time.
• Let us know as soon as possible if you need to reschedule.

Unable to access property

If we can't access your property, we will leave a blue card with either a new appointment or asking you to contact us. We will continue to visit your property to try gain access.

After the third visit, we will apply for a court warrant to gain access to your home. Once this is done you will be informed and given another opportunity to arrange a gas service appointment.

As a last resort, we will execute the warrant and change the locks - you may be charged for this. We will also cap any external gas meters until we can carry out the service for your safety.

Carbon monoxide

Carbon monoxide is an odourless, colourless, tasteless, poisonous gas that can come from faulty appliances that burn fuels such as gas, coal, oil, LPG and even wood, it can also come from the petrol or diesel engines.

You can become unwell if you breathe it in or in extreme circumstances when exposed to high levels, it can lead to death. In England & Wales there are usually around 60 deaths annually caused by accidental carbon monoxide poisoning. Things that you can do to protect yourself from carbon monoxide are:

• Have your annual gas service done on time every year
• Keep your home well ventilated

Gas smell

If you can smell gas, suspect that you have a gas leak or carbon monoxide leak you should call the free National Gas Emergency Services Line straight away on 0800 111 999. This service is open 24 hours a day.

Boiler or heating breakdown

If your heating isn't working properly, there are a few things that you can check yourself before contacting us:

• Check there is credit on your prepayment meter and it is turned on.
• Check if your other gas appliances such as a gas cooker are working. If they aren't, remember to turn it off before re-establishing the gas supply. If they are working, you should try resetting the boiler.
• Check if the fused spur is switched on for the boiler and the display lights up.
• Check if your programmer or time clock is calling for heat or hot water by ensuring it is in the 'on' or 'constant' position. This is usually shown by a red or green light.
• If your heating is not working, check if the room thermostat is calling for heat, you can do this by turning the temperature up high (above 21 degrees).

If your heating still doesn't work after checking the above, then contact us using one of the methods below. When contacting us, please provide as many details as possible such as any fault codes displayed.

Contact Homes and Neighbourhoods

• Office telephone: 01484 414800 (office hours are 8:00am to 6:00pm Monday to Friday).
• 24 hour answerphone: 01484 225693
• Text: 07790 548881
• Email: gas.flint@kirklees.gov.uk
• Post: Kirklees Council Homes and Neighbourhoods, Gas Office, Flint Street, Fartown, Huddersfield HD1 6LF

Contact Homes and Neighbourhoods.

When contacting us please give us the following information:

• Your address
• Reason for visit
• The date you would like us to attend (please give at least two working days' notice for texts, emails and answerphone and five working days' notice for post).