Care navigators offer an advice and signposting service for adults aged over 18 and carer's whether or not you are eligible for support from the council.

How to refer yourself

Fill in our simple online form.

ClockCompleting this form takes around 5 minutes

Apply online

After you've applied

The care navigation team will contact you.

Support they offer

If you are eligible for support from the council, the care navigation team will help adults and carers to find the support identified in your support plan and help you maintain and maximise your independence, choice and control regarding your support.

  • work with people who need support to access health and social care.
  • offer help at an early stage to prevent you from needing more urgent or longer term support.
  • have local knowledge of groups, organisations, suppliers and services to give you a more personal service.
  • have knowledge and experience of direct payments, community support and voluntary organisations.

How care navigators can help you

Short videos of people's experiences of care navigators and how they helped them:

Mabel's story - care act changes video
How care navigators helped Mabel.

Nazir a care navigators story
Nazir a Care Navigator and how he helps.

Pauline's story - how care navigators helped video
How care navigators helped Pauline. Pauline is 91 and wanted help to stay and home and remain independent. They helped to set up skype to keep in contact with friends and family.

Natalie's story - how care navigators helped video
How care navigators helped Natalie, a single mother with a learning disability and no friends or family living nearby.

Richard's story - how care navigators helped video
How care navigators helped Richard who has a long term health condition and is a carer for his wife. They helped with a personal budget and setting up a direct payment and respite care.