What adult social care and support is available and who can access it, find out if you are eligible, how you will be assessed and what to do if you aren't eligible to receive funding.

Social care and support

Short-term care services

You, or someone you know, can sometimes get free support to regain daily living skills for up to 6 weeks if you need it. This is usually if you have been in hospital or had an illness or fall.

This temporary care is called intermediate care, short-term care, reablement or aftercare. It helps you get back to normal so you can stay independent.

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Long-term care services

If you're likely to be in need of long-term support, you will be offered a care needs assessment to see if you're eligible to receive help.

Social care services include help with:

Free advice

We can help you get support and help:

  • to determine if you're eligible for funding for short term care or long term care
  • to access care services, even if you aren’t eligible for funding
  • from family and friends
  • from local support organisations

Who we help

We offer information, advice and support to adults who need help to live as well as possible with an illness or disability.

This includes people who are over the age of 18 and:

  • are older or frail
  • have a physical or learning disability
  • have mental health issues
  • young people making a transition from children's social care
  • are vulnerable for other reasons, such as prisoners.
Please note:

Whilst information and advice is free for all, access to services is only available to those who are eligible for funding, via their Personal Budget.

Getting access to social care and support

If you want the council to arrange or pay towards your care you have to meet the National eligibility criteria. You will also need to have a care needs assessment to help find out about your, support needs.

If you are eligible for social care support a financial assessment will be carried out to determine how much you will need to pay towards your care, if anything. This has to be determined before you can be allocated a budget known as a 'Personal Budget'.

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If you are eligible for funded support

Following your assessment, you will be told if you are eligible for funding and how much your 'Personal Budget' is and how much your contribution (if any) will be.

You will then develop a 'Support Plan' which will detail how you will spend your personal budget to meet the needs you identified during your assessment.

Please note:

Before you can be allocated a budget, you will also need to undergo a financial assessment to decide if you will be required to contribute towards the cost of your care.

You can complete a mini financial assessment yourself online and get an early indication of how much you may need to pay towards the cost of your care.

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If you are not eligible for funded support

Anyone not eligible for support funded by the council is known as a ‘self-funder’ which means you will not get a 'Personal Budget' and will need to pay for social care services with your own money.

Even if you are going to pay the full cost of your care, you can still discuss your care needs with us. There may also be some benefits that you are entitled to that we can look at as part of your overall assessment, as well as access to our Carephone and telecare services.

Contact adult social care services

Clock Please note the following before completing our online enquiry form

  • Wherever possible, you must get the consent of the person you are referring.
  • We will ask you how you're currently managing and what you need help with

Clock You will need an email account.

Contact us online

Depending on the information you provide, we'll either:

  • give you immediate information and advice regarding local support and services
  • redirect you to a more appropriate source to deal with your request, if we are not able to help
  • refer you to the appropriate team or arrange an appointment for a practitioner in the team to find out more about your situation
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