The Carephone Home Safety Service uses telecare technologies to support people in their own home. A carephone can offer peace of mind, 24 hours a day, 365 days a year to a wide range of people.

A Carephone is a special unit that plugs into a telephone line and dials for help at the press of a button.

You can also have a pendant to wear around your neck with a button to press for help.

How it works

  • Raises awareness to the Carephone Home Safety Team, family or friends in any emergency at the push of a button
  • Works with various mobile technologies that connect to your carephone
  • Peace of mind for the friends and family of the users of carephone products
  • Calls are answered by our Carephone Team 24 hours a day, 7 days a week
  • Easy to install
  • GPS tracking and SOS alert available.

Who can have this service

We help almost anyone who feels vulnerable or lives alone. Including:

  • people who feel isolated, particularly the elderly
  • anyone with a physical disability, learning disability or sensory impairment
  • people who have been affected by domestic violence
  • people who feel vulnerable and live alone, who want to feel safe and secure
  • carers who need a break and need peace of mind about the person they care for while they are away from the house.

Devices that connect to the carephone

As well as your pendant there are many different types of sensors which can connect to your carephone. These are not provided to everyone, they are provided to people who need that particular type of sensor. You can choose one or more of the sensors / devices below on our Standard enhanced carephone package.

Bed occupancy sensor

A bed occupancy sensor:-

  • raises an alarm call when a person has not gone to bed by a fixed time or out of bed during the night and does not return.
  • helps the Carephone Home Safety Service know if a person needs help during the night, for example if they have a fall.
  • can turn lights on when the person gets out of bed and off again when they go back to bed.
  • can be programmed around a person's daily routine, so if there's an unexpected change it helps the Carephone Home Safety Service to know that they need help.

You can watch the Bed occupancy sensor video to see how this works.

Carephone reminder messages

Carephone reminder messages:-

A short reminder message can be recorded onto the Carephone. The message can be recorded by anyone, so it could be a family member, friend, or other voice that the person knows and is comfortable with.

  • It can be set to go off at any time of the day or night, up to 6 times per day. Each message can be different so that different messages can be played at different times of the day.
  • The person has to respond to the message. If they do not respond the Carephone alerts the Carephone Home Safety Service who can contact the person and take appropriate action.
  • It is useful for people who are forgetful and need reminding to do certain things at certain times of the day, for example taking medication.

You can watch the Carephone reminder messages video to see how this works.

Chair occupancy sensor

The chair occupancy sensor:

  • is a pad placed underneath a chair cushion which can recognise whether a person is sat in the chair or not. It alerts either an on site carer or the Carephone Home Safety Service if they need help.
  • helps the Carephone Home Safety Service know if a person needs help, for example if they have a fall.
  • can be set up to alert a carer who is on site when the person gets out of their chair.
  • can be programmed around a person's daily routine, so if there's an unexpected change it helps the Carephone Home Safety Service to know that they need help.
  • can alert an on site carer straight away if a person needs support when they move from the chair.
  • can be linked to a bed occupancy sensor.

You can watch the Chair occupancy sensor video to see how this works.

Epilepsy sensor

The epilepsy sensor is either:

  1. A sensor that is fitted under the bed sheet plus a unit that makes an audible alarm. This will only work when the person is in bed.
  2. A wrist worn sensor plus a unit that makes an audible alarm. The sensor will only work when the person is at home.

When it detects a seizure the audible alarm alerts an on-site carer so that they can go and support the person having the seizure. It can only be used when a carer is on site to respond immediately.

Types of seizure / symptoms that can be monitored

  • Tonic clonic seizures.
  • Noises made before or during a seizure; sharp gasps, clicks, or groans. Incontinence before or during a seizure.
  • Some partial seizures.

You can watch the Epilepsy sensor video to see how this works.

Fall detector

A fall detector:

  • is a small piece of equipment that can be carried by a person. If that persons has a fall it will automatically raise an alert to the Carephone Home Safety Service.
  • can be worn clipped to a waist band, or in a pouch, or around the neck on a lanyard.
  • works by detecting a few different factors, such as when it receives an impact shock, and when it is no-longer sat upright.

You can watch the Fall detector video to see how this works.

Flood detector

A flood detector:

  • alerts if there is a flood.
  • is placed near water appliances, for example next to a bath, sink, or toilet. When water overflows and spills onto the floor the detector will make a loud beeping noise and automatically alert the Carephone Home Safety Service

Key considerations

  • whether a Magiplug will work for this person.
  • if the person will respond to prompts by the Carephone Home Safety Service to turn off taps. If not, their emergency contacts must be available to go around to the property quickly.
  • what will happen after a flood. Their emergency contacts will need to be available to clear up.

You can watch the Flood detector video to see how this works.

Gas detector

A gas detector:

  • alerts the Carephone Home Safety service when there is mains gas leaking in a property. This may be due to a person accidentally leaving the gas on their hob or their fire on without it being lit, or not switching the appliance off correctly.

Key considerations

  • Ensure that the gas appliance is in good condition.
  • Consider isolating or switching off the gas to an appliance. If the person doesn't use the appliance but may switch on the gas then it might need isolating. If they do use the appliance and want to continue to do so then a gas detector may be more appropriate.
  • Consider if the person will respond to prompts by the Carephone Home Safety Service to turn off an appliance and possible open windows. If not, their emergency contacts must be available to go around to the property quickly.

You can watch the Gas detector video to see how this works.

High temperature sensor

High temperature sensor:

  • monitors the temperature of the room. It alerts the Carephone Home Safety Service to potential fires by recognising when the temperature of a room either rises quickly or is very hot. Unlike smoke detectors it can be put into a kitchen.
  • supports people who may be at risk in the kitchen to continue to cook safely and independently. It allows people to keep cooking and receive support if it's needed; as opposed to preventing someone from cooking.

The alarm is raised if the temperature:

  • reaches a pre set high temperature or above for more then 2 minutes
  • rises by 1°C per minute over a 30 minute period
  • rises by 3°C per minute over a five minute period

For example, this will alert if hot plates or gas rings are left on.

Key considerations:

  • Consider if the person will respond to prompts by the Carephone Home Safety Service to turn off appliances. If not, their emergency contacts must be available to go around to the property quickly.

Eligibility criteria

Anyone who has a Carephone can have a temperature extremes sensor.

You can watch the High and low temperature sensors video to see how this works.

Low temperature sensor

Low temperature sensor:

  • monitors the temperature of the room. It alerts the Carephone Home Safety Service to potential fires by recognising when the temperature of a room either rises quickly or is very low.
  • supports people who may be putting their health at risk by sitting in a cold house.

The alarm is raised if the temperature:

  • falls below a pre-set minimum temperature for more then 20 minutes.
  • waits 20 minutes to allow the temperature to fall temporarily and return to normal, for example if an outsidedoor is opened.

Key considerations:

The sensor will only work if:

  • The person does not leave the house. If they go out during the day the temperature of the house does not need to stay warm; there is no point heating an empty house. This will raise false alerts when the person is not home.
  • The person lives in a very limited number of rooms in the house. If they use many rooms, especially on different floors, then parts of the house will be cold and this will raise false alerts. If the person lives in only a couple of rooms, then the sensor can be put in to make sure that these rooms stay at a healthy temperature. The person can have rooms in the house that they do not use and are not monitored.

Eligibility criteria

Anyone who has a Carephone can have a low temperature sensor.

Intruder alarm

An intruder alarm:

  • has an easy to use push button pendant to turn the alarm on and off. The button is similar to a Carephone pendant but it is blue instead of red and has a key ring to identify it.
  • connects to the Carephone Home Safety Service when it alerts, so that Carephone Officers can take appropriate action
  • The push button pendant to turn the alarm on and off is a radio trigger. This means that the person can carry it with them and press it anywhere around the house, just like a standard Carephone pendant.
  • The system usually makes a noise when it alerts. It can be set to run silently so that it will alert the Carephone Home Safety Service but it will not make any sound in the person's property.
  • The system has movement sensors which link to a Carephone. They are similar to other burglar alarm movement sensors. There are no cameras. This system does not integrate with any existing burglar alarm system.

For people who:

  • Are repeated victims of crime, harassment, or anti-social behaviour.
  • Experience domestic violence.
  • Have Police and / or safeguarding involvement.

Eligibility criteria

Must meet the Eligibility for care and support criteria.

Plus, the provision of the assistive technology must be targeted at achieving one or more of the following outcomes;

  1. A reduction in hospital admission or readmissions.
  2. Support hospital discharge through Reablement.
  3. Prevent the person's needs escalating to higher substantial or critical.
  4. Result in a reduction of the cost of the package of care.
  5. Reduce the need for long term care.
Medication dispenser

Medication dispenser:

  • is a box that is set to automatically dispense tablets at the right time and in the right quantity.
  • at pre-programmed times, the dispenser rotates, an alarm signal is heard, and the correct dosage comes into view through an opening in the lid. The alarm will keep ringing unit it senses that someone has taken the medication out of it.

For people who:

  • Are willing to take their medication and want to be compliant but are forgetful and
    • sometimes don't take their medication, or
    • sometimes take too much medication if they have forgotten that they have already taken a dose, or
    • need someone else to know if they don’t take their medication
    • for people with memory problems and people with dementia.

Consider if the person can manage using a dosette box or blister pack and / or an alarm. If so they might not need a dispenser and other solutions may be less intrusive

Eligibility criteria

Must meet the Eligibility for care and support criteria.

Plus, the provision of the assistive technology must be targeted at achieving one or more of the following outcomes;

  1. A reduction in hospital admission or readmissions.
  2. Support hospital discharge through Reablement.
  3. Prevent the person's needs escalating to higher substantial or critical.
  4. Result in a reduction of the cost of the package of care.
  5. Reduce the need for long term care.
Property exit sensor

Property exit sensor:

A wireless Property Exit Sensor that alert, if a person leaves home at an inappropriate time of day or night.

  • helps to monitor the safety of people who may leave their homes when it isn’t safe or appropriate for them to do so.
  • it recognises when someone has left their home at an inappropriate time and calls for help. When this happens it logs the time they left, which is important information if someone is missing.
  • has door contacts which can tell when the door has been opened and a movement sensor which can tell if there is someone at home. This means that if the door is opened but the person remains in the house it won't raise an alarm, but, if the door is opened and no-one is in the house it lets the Carephone Home Safety Service know.

For people who:

  • are living with Alzheimer’s or dementia and could leave the house at an inappropriate time of the day or night. Or you could leave the house and do not return and this may cause a safety risk.

You can watch the Property exit sensor video to see how this works.

Eligibility criteria

Must meet the Eligibility for care and support criteria.

Plus, the provision of the assistive technology must be targeted at achieving one or more of the following outcomes;

  1. A reduction in hospital admission or readmissions.
  2. Support hospital discharge through reablement.
  3. Prevent the person's needs escalating to higher substantial or critical.
  4. Result in a reduction of the cost of the package of care.
  5. Reduce the need for long term care.
Alert a local carer

Alert a local carer:

This device makes the sensors alert a local carer first, if there's no response the alert goes to the Carephone Home Safety Service.

You can watch the Alert a local carer video to see how this works.

Carbon monoxide detector

Carbon monoxide detector:

A wireless carbon monoxide detector that alert when carbon monoxide gas is detected

Smoke detector

Smoke detector:

A wireless Smoke Detector that alert when it detects smoke/fire.

The smoke detector is a device that will activate an alarm and gives out an audible alert to the Carephone Home Safety Service or an on-site carer, when it detects smoke or a fire.

Movement sensor

Movement sensor:

For people who may fall or otherwise put themselves at risk. If it can see movement it knows the person is safe, if it can't it raises an alert.

You can watch the Movement sensor video to see how this works.

GPS location devices

GPS location devices:

These location devices are known as Global Positioning System that can provide the location of a person in any weather condition.

  • promotes independent and active living for people with cognitive impairments
  • helps a user who has encountered a problem when they are out and about
  • user's can be located immediately should the alarm be raised or if a relative is worried about their whereabouts, there exact location can be tracked.
  • Some GPS device have emergency/help button that works anywhere that the mobile network signal operates and can connects you to the monitoring centre/carer, where a voice channel is open and a conversation is held.

How they work

Using safe zones, an imaginary boundary covering a specific area where you are safe and where you can walk around or travel to and from as you please. However, if you go out of this agreed safe zone an alert is raised and the carer/relative is informed by the monitoring centre that you have left the safe zone. It is up to the carer/relative to then, make sure you are safe. GPS devices use a mobile operating system network, so they will work over any distance as long as there is a mobile phone signal.

  • they can be set up on a normal mobile phone.
  • or you can get specific device made for this reason. These can be a box/ unit that you carry with you or it can be built into a special watch.
  • or you can get easy to use mobile phone designed specifically as a location device.

How much it costs

In all cases you will need a piece of equipment called a Lifetime Unit fitted in your home. You will need a telephone point close to an electric socket. If you do not have a telephone line, or the correct socket, we may be able to arrange to have one fitted for you. The equipment is provided free of charge and there is no installation or maintenance fee, however depending on your financial circumstances you may have to pay a monitoring fee. Packages available are:

Charges from 1 April 2017

  • Standard Carephone package - £4.40 per week and includes a smoke detector and a carbon monoxide detector
  • Standard enhanced Carephone package - £4.75 per week and enhanced by one or more pieces of additional devices that connect to the carephone.

Where weekly charges apply, they will be collected on a quarterly basis, which means approximately every three months.

Enquire or request a Carephone

You can request a carephone by using our Gateway to care referral form.

Fill in our simple online form.

Clock Completing this form takes around 5 minutes.

PaperclipTo complete this form you will need an email address.

Contact us

After you've contacted us

We will contact you to discuss your requirements.

Other ways to make an enquiry

For other ways to make an enquiry Contact Gateway to care.

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