Social Care Digital Innovation Funding Programme 2019/2020

What we're doing

We are looking to engage with our adult social care service users and carers to understand how we could enable them to access and manage the information we hold about their care services, when or how they want, giving them more control.

When we're doing it?

Between 01-May-2019 and 31-Oct-2019

We will be

  • Asking for information


  • Customer experiences
  • Health, wellbeing and lifestyle

Where's it happening?

Across the whole of Kirklees:

More information on what we're doing

Following a competitive application process for the new two-year Social Care Digital Innovation Programme 2019-21 Kirklees Council has been selected for the discovery phase.

With the funding Kirklees Council is wanting to undertake a focussed and detailed discovery of what information customers need access to as well as what frustrations and barriers they face with accessing information currently would enable us to understand what a ‘fit for purpose’ care account should look like and what benefits it would bring to our service users and their carer’s in enabling them to have more control over their care.


What happened?

Between April and October 2019 we led a discovery project, in partnership with the Local Government Association and NHS Digital

Our project set out to understand 'How we might enable service users and carers to access information about their care services to give them more control'.

discovery findings
We gathered valuable insight into:

how people contact Kirklees Adult Social Care
who contacts Kirklees Adult Social Care
what people's contact preferences are
what people's digital literacy is and what appetite there is for digital self-service solutions to assist in meeting the needs of adult social care service users and carers in future.

For full results go to our webpage

What difference did the work make?

We plan to take forward our prototyped care account, to develop it into a working product in collaboration with service users and carers. We are looking to deliver a solution that would meet the user needs to be identified and give people more visibility and control of their adult social care services.

We have been successful in securing more funding to take this to a prototyped care account.

Methods of involvement

MethodHowHow many peopleStartEnd
Face to faceEngagement Workshops 3023-06-201930-06-2019
OnlineOnline survey as many as possible01-05-201931-10-2019
PhoneCustomer Contact Centreas many as possible 16-06-201929-08-2019

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