We plan to take forward our prototyped care account, to develop it into a working product in collaboration with service users and carers. We are looking to deliver a solution that would meet the user needs to be identified and give people more visibility and control of their adult social care services.
We have been successful in securing more funding to take this to a prototyped care account.
The implementation phase built on the user research completed in the discovery phase to design, prototype and build the Kirklees digital care account, which will give service users and carers access to their care plans and other relevant documents, and the ability to request changes (eg updates to contact details) and book appointments for social care reviews.
To ensure the product developed was of benefit to service users and carers, each feature within the care account was developed through a series of design sprints. The process for each feature included: design workshops and iterative prototyping, testing and feature build via Granicus, a leading provider of citizen engagement technologies (accompanied by functional and technical testing by the council). Design sprints were developed in an agile environment, based on the priority of the feature and availability of resources. However, the availability of social work resource proved to be a particular challenge. Once built, the care account was piloted with service users and carers (conducted from December 2020 through to February 2021).
In addition, there has also been a great amount of work done to ensure that the care account aligned with GDPR regulation. Work was also undertaken with Granicus to ensure that the care accounts were being displayed correctly on devices with no data protection issues (ie a service user could only see their own personal information).