•Invest in community provision to ensure that opportunities are available for residents.
•Make it easier to find out about the community support available.
•Invest in services to help people access community provision and ensure services such as reablement, care navigation and Community Plus are appropriately resourced and aligned with other services to provide timely support.
•Work closely with partners and other council services to ensure there is a consistent approach.
•Use accessible/jargon-free language to help everyone understand and engage with the approach.
Deciding the amount of money and support
•Ensure staff are trained and supported to conduct effective person-led assessments.
•Provide regular reviews to ensure support adapts to an individual’s changing circumstances.
•Ensure carers receive assessments where appropriate and that support is available to help carers be resilient and deliver their caring roles effectively.
•Manage change carefully and sensitively, considering transitional arrangements where someone’s care package may change notably.
• Invest in raising awareness and understanding of direct payments, to increase use.
•Provide training and support to staff and partner organisations to help encourage use and support the management of direct payments.
•Consider the creation of a direct payments advisory and support service to help with the management of direct payments, providing recruitment and employment advice, and help with budget management.
•Share the draft guidance with staff and stakeholders to ensure it is fit for purpose.
•Ensure that the exceptional use of direct payments to pay family members or pay for short breaks are written into care plans agreed with the council and the outcomes monitored.
•Provide training and support to carers that are paid, and monitor the quality of care they provide, including monitoring safeguard.
Please see full results in the report available on the right.