Young Tenants told us that:
-Overall the furniture pack was good value and provided what they needed.
-The curtains and divan were the two main items they would change, given the opportunity. (These two items often end up being replaced)
-That some young people have a bed when they move into their own tenancy and a choice of bed or sofa may be a better option.
-That not many read their tenancy pack! so an easier to understand leaflet would be more suitable.
As a result, KNH have integrated these changes into their new contract for tender. Voile panels (a reduced cost option) have replaced the curtains-making a saving.
The 3 booklet tenancy pack has been replaced by a double sided A4 key facts leaflet, which young tenants co-designed.
A WONDERFUL OUTCOME :)