We are excited to announce the release of the new My Care Account. A new online self-service platform for Service Users and Carers in Kirklees. That will help you or your chosen representative take control of your social care needs.

How the new My Care Account can help you

The new My Care Account will be attached onto your MyKirklees online account, giving you access to:

  • view and update your personal details and contact preferences
  • check and amend your address details
  • check next scheduled review dates
  • book a review appointment to be delivered by telephone, where needs haven't changed significantly
  • check contact details of people in your support network and amend consent levels
  • access and download your care documents, assessment documents support plans and reviews

My Care Account Video

Watch our animation video to see how the new My Care Account can help you.

Who can have a My Care Account?

To be eligible for a My Care Account you must be an Adult Social Care service user or carer, with a care support plan from Kirklees Council.

This includes home care support, day care, respite care and direct payments.

You must also have a My Kirklees account or we can help you sign up for this.

How to apply for a My Care Account to be attached to My Kirklees Account

Step 1 - Register for a My Kirklees Account

  • Quick and easy to set up.
  • Manage your account all in one place.

Clock Registering takes around 10 minutes

Paperclip To complete your registration you will need a valid personal email address.

Register online Digital Kirklees transaction logo

Step 2 - Attach a My Care Account to My Kirklees Account

  • Quick and easy to set up.
  • Manage your account all in one place.

Clock Registering takes around 10 minutes

Paperclip To complete your registration you will need:-

  • A My Kirklees Account.
  • If you are a carer, we will need to gather consent from the person you care for before you can access their care and support information in the care account. The person you care for will need to be present when Gateway to Care call. If you have Power of Attorney this may be sufficient to prove you have consent.
  • Proof of Power of Attorney

Once inside the My Kirklees Account click on link an account and then follow the process to link a Care Account

My Care Account features and guidance

Manage account details
Manage account details button

What you can do in here:-

You can update and edit personal details held in the My Care Account:

  • Title, First name, Surname
  • Address
  • Date of birth
  • Gender, Ethnicity, Religion
  • Preferred language
  • Mobile number, home telephone, email address and preferred contact method
  • Main contact person and number - if you would prefer someone else to be contacted than yourself
Request, book and cancel a care review
Request a review button

What you can do in here:-

  • Check when the review is due - the date it is due will display in the account.
  • Request a review - if a review is due you can request a review appointment to be carried out by telephone.
  • Book a review appointment - if we can deliver the review by telephone you will then receive an email with a link to follow for you to book a date and time that suits you.
  • Rearrange or cancel a review appointment - if you are unable to attend the review you can cancel or rearrange it for another day.
View and manage care and support documents
View and manage care support documents button

What you can do in here:-

  • You can view, download, and print documents from the My Care Account - including Care support plans, assessment documents and review documents.
  • You can also request a document if it is missing from the My Care Account.
Manage support network
Manage support network button

What you can do in here:-

  • View people's contact details and consent levels
  • Amend their consent
  • Remove people from the support network completely
  • Add new people to the support network by contacting Gateway to Care on 01484 414933, with the person present so their consent can be recorded.
Your feedback
Feedback button

You can have your say on how you think we can improve the Care Account at any time, by selecting the Care Account feedback button at the top of the My Care Account and telling us about your experience.

You will also be taken to the feedback form after you have used any of the features within the Care Account to tell us how it went.

The feedback form is quick and easy to complete and gives you the chance to share any comments or suggestions you have with us.

Please tell us:

  • If you have any problems using the My Care Account.
  • How you found the experience of using the My Care Account, good or bad.
  • If you found what you were looking for in the Care Account.
  • If there is anything that we could make clearer in the My Care Account.
  • If you would like to suggest any improvements.
  • Your views on the design of the My Care Account, for example the colours, text size, wording.
  • If you have any problems using the My Care Account with accessibility tools for example a screen reader.
  • If you have any concerns about using the My Care Account.

Contacting Gateway to care

My Care Account is an additional service complementing telephone and face-to-face care provided by Gateway to care. We know that maintaining traditional telephone and face-to-face contact is very important to our service users and carers. It ensures that urgent needs can be met, complex conversations can be held and those who are unable or prefer not to do things online continue to be supported effectively.

Contact details

If you have any questions, problems, or concerns, please do not hesitate to get in touch.

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