We've fully implemented our contingency plan. We're strictly following the government guidelines to protect our staff and our customers, and doing all we can to avoid the further spread of infection.

We're keen to ensure that you continue to have full access to our service and expertise.

All employees, including our Site Surveying team are following the recommended preventative actions according to official advice.

We are observing the advice to maintain social distances of 2 metres when carrying out inspections.

Contacting us

All Building Control staff are working from home, and remain contactable using their existing landline numbers, mobile phones, emails, Skype and video conferencing.

Paperless correspondence

To reduce the risk of infection to both our staff and yourself we are operating a paperless office where possible. Please send all correspondence, plans, specifications and certificates can be sent in a paperless format if at all possible.

Site inspections

We will continue to offer a quality service and audit your projects at the various agreed key stages throughout the project.

We will undertake key stage site inspections, combining this with the use of Skype, video or digital technology where appropriate to audit at other stages.

This is a necessary move to limit the risk of spreading infection or putting you or the homeowner at any unnecessary risk.

Arranging site inspections

In the first instance please notify us of all the stages as normal.

You will be asked the following questions:

  • Has anyone at the site or property (property owner or builder) been ill and displayed the coronavirus symptoms?
  • Has anyone at the site or property (property owner or builder) travelled abroad in the last 2 weeks?
  • Could the inspection be carried out in the absence of the builder or homeowner if necessary?
  • Will there be vulnerable people on the premises when the inspection is being carried out?

The information you provide will be taken in confidence, therefore your answers to the questions will not be recorded. The questions are being asked so we can ensure the safety of our staff and other members of the public.

Alternative inspection arrangements

Depending on your answers we may:

  • try to delay an inspection until there is a change in circumstances (at least 2 weeks);
  • or request to carry out a remote or virtual inspection, which could include photographs, a video or a telephone discussion.
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