Performance and Communication

Head of Service Karen Hayward	Address: 1st Floor, High Street Buildings, Huddersfield HD1 2NQ Tel: 01484 223317 Fax: 01484 223330 Email: karen.hayward@kirklees.gov.uk
Service description: The service is responsible for corporate communication, marketing and the Kirklees website. The service is also responsible for corporate performance management and improvement, customer standards and complaints, research and consultation and information management.
Useful Contacts
Web Development: Development and maintenance of the council's web site.	Steve Langrick Tel: 01484 223333 Email: steve.langrick@kirklees.gov.uk
Publicity and Media: Press releases, media and publicity.	David Bagley Tel: 01484 221850 Email: david.bagley@kirklees.gov.uk
Graphic Design: Graphic design and print buying.	Helen Rhodes Tel: 01484 223863 Email : helen.rhodes@kirklees.gov.uk Oliver Renshaw Tel: 01484 226503 Email: oliver.renshaw@kirklees.gov.uk
Communications: Marketing support	David Ebden Tel: 01484 223322 Email: david.ebden@kirklees.gov.uk
Community Language: Translation and interpretation, information in alternative formats (i.e. Braille).	Abid Hussain Tel: 01484 223326 Email: abid.hussain@kirklees.gov.uk
Corporate Customer Standards and complaints	Contact Name: Chris Read (Corporate Customer Standards Officer) Tel. 01484 221362 Email: chris.read@kirklees.gov.uk
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Research and Consultation	Alison Monkhouse Tel: 01484 221748 Email: alison.monkhouse@kirklees.gov.uk
Review and Improvement Expertise	Sue Grigg Tel: 01484 221676 Email: sue.grigg@kirklees.gov.uk Julie Frost Tel: 01484 221684 Email: julie.frost@kirklees.gov.uk
Performance Management: Support and development of the council's approach to performance management including corporate performance monitoring and reporting.	Clare O'Regan Tel: 01484 226492 Email: clare.o'regan@kirklees.gov.uk
Information Management: Support and development of the council's approach to information management including data protection, freedom of information and records management.	Andy Simcox, Corporate Information Manager Tel: 01484 225035 Email: andy.simcox@kirklees.gov.uk Leif Wilks, Information Access Officer Tel: 01484 225985 Email: leif.wilks@kirklees.gov.uk