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ComplaintsComments, compliments and complaints about services for children and young peopleDirectorate for Children & Young People - June 2010childrens.complaints@kirklees.gov.uk
A brief guide to the complaints, comments and compliments procedureYour complaints, comments and compliments provide useful feedback and help us to improve what we do.Why your views are importantWe aim to make sure our services are of the quality you expect. But we recognise that sometimes we make mistakes and we need to know so we can put things right. Your comments are valuable in other ways too - they can help us plan the way services will be delivered in future. If you receive a service from us or you are a relative, guardian or representative of someone who does and you have any comments to make - good or bad - then please let us know.Who should I talk to?The most effective way of dealing with complaints is to speak directly with the staff involved who may be able to sort out your concerns to your satisfaction. If we have arranged a service to be provided by a voluntary or private organisation, you may contact us or the organisation or if your complaint is about residential or day care you can contact:What if I am still unhappy?You can use the Children & young people complaints form to make your complaint, or contact the Complaints, Comments and Representations Unit.The complaint manager may consider meeting with you to discuss your complaint, if you wish. If you wish to complain about a service, team or individual we will write to you to acknowledge this, record it and then deal with the complaint through the complaints procedure. The complaints procedure has three stages:
The Local Government Ombudsman Further information If you wish to compliment or make a comment about a service, team or individual contact the Complaints, Comments and Representations Unit. We will write to you to acknowledge this, record it and then pass it on to the relevant manager to look into. You can also write to your local councillor: c/o Members' Services Crown Court Buildings Princess Street Huddersfield HD1 2TT Tel: 01484 221801 or 221802 Fax: 01484 221803 Find out who your councillor is by using the councillor search page. If you wish to compliment or make a comment about a service, team or individualContact the Complaints, Comments and Representations Unit.We will write to you to acknowledge this, record it and then pass it on.
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Website of the Local Government Ombudsman