Involve: Moving Home Discovery Project - Have you recently moved home?

Moving Home Discovery Project - Have you recently moved home?

What we're doing

Moving house is stressful and this is not helped by the many complex processes that people have to go through with councils, like updating their council tax details. We want to understand this problem, the impact and the potential to develop a common digital approach to benefit residents and local authorities. To do this we have partnered with Sunderland City Council, Newcastle City Council, North East Lincolnshire Council and Watford Borough Council.

When we're doing it?

Between 02-Mar-2019 and 10-Mar-2019

We will be

Asking for information

Themes

Customer experiences

Where's it happening?

Across the whole of Kirklees:

More information on what we're doing

We need people who have recently moved address to share with us their experience of contacting the council to inform us of their move.

The project will be promoted through Social Media with a link to the information and sign-up page.

Can anyone get involved?

Yes

What happened?

- Not available yet

What difference did the work make?

- Not available yet

Methods of involvement

Method	How	How many people	Start	End
Online	Kirklees website	20	02-03-2019	10-03-2019
Phone	Kirklees Direct	20	03-03-2019	10-03-2019

Contact details

Name

Matthew Rose

Telephone

01484 221000

matthew.rose@kirklees.gov.uk

Documents and links

Part of an organisation that's signed up to the Framework?

Project summary