Involve: Kirklees Advocacy Hub and Healthwatch survey

What we're doing

Kirklees Council has reviewed the way in which advocacy services are delivered, and intends to develop an Advocacy Hub model to improve the overall advocacy provision for people in Kirklees. At the same time we are recommissioning the Healthwatch service, and would like to ask you a few questions about both services. These will be two separate contracts.

When we're doing it?

Between 01-Mar-2018 and 31-Mar-2018

We will be

Asking for information

Themes

Customer experiences
Health, wellbeing and lifestyle

Where's it happening?

Across the whole of Kirklees:

More information on what we're doing

This questionnaire is for people who use advocacy services or Healthwatch, their carers, referrers and health organisations.

An advocate is someone who provides advocacy support when people need it (usually when there isn’t a relative or friend available).

Advocacy services are provided for eligible people to ensure that they are able to:
· Have their voice heard on issues that are important to them, and defend and safeguard their rights
· Have their views and wishes considered when decisions are being made about their lives
· Access information and services

Healthwatch
A key role of local Healthwatch organisations will be to promote the local consumer voice to ensure that the views of local patients, service users and the public are fed into improving local health and social care services.

Read more about advocacy, Healthwatch and the three Advocacy Hub services by clicking the link on the right.

Can anyone get involved?

Yes

What happened?

The main issues were around communication. People wanted to be more aware of the services, what they did and how they could contact. This included:
• More promotion to particular groups (young people in transition)
• More general promotion to the public needed
• Better sign posting
• Easy read format
• Links to other support available

People saw the advantages and like the idea of the hub.

What difference did the work make?

The main issues were around communication. People wanted to be more aware of the services, what they did and how they could contact. This included:
• More promotion to particular groups (young people in transition)
• More general promotion to the public needed
• Better sign posting
• Easy read format
• Links to other support available

People saw the advantages and like the idea of the hub.

We added this to information from soft market testing with providers and focus groups with service users. This informed the specification of the new contract. We went with the hub model. This went live 1 Oct 2018.

Methods of involvement

Method	How	How many people	Start	End
Online	Short online survey	tbc	01-03-2018	31-03-2018

Project summary

Kirklees Advocacy Hub and Healthwatch survey