Key findings linked to resident priorities, the importance of different services and perceptions of value for money were first used shortly after the survey was complete to help inform the council's budget setting process (January 2012). This work included analysis of the differences in views/priorities between different communities of interest. [See link to separate INVOLVE entry].
Following on from this, the council has been continuing to use the important evidence provided by the survey in many different ways:
*Headline findings linked to the council's priorities and specific service performance indicators were fed into Quarter 3 2011-12 performance discussions in January 2012. Since then, a range of data and further analysis from the survey has been used to support performance monitoring discussions each quarter.
*Analysis focused around the vision for Kirklees was shared with the council's Cabinet and Directors to help support discussions to refresh the council’s priorities.
*Analysis of the findings linked to cohesion, crime and community safety have been shared with the Cohesion Board and Community Safety panels, and used to support the development of a revised Cohesion Strategy. Perceptions of crime information is also being used alongside the police’s actual crime data to target local safety and re-assurance campaigns in neighbourhoods across Kirklees
*Geographical summaries (see attached) were prepared for the Area and Neighbourhood Action Team (ANAT) to help inform the council's area-based working and support the development of neighbourhood plans.
*Communities of interest summaries (see attached) are helping to provide a better understanding of different communities of interest to help shape future service delivery.
*Findings relating to experiences of customer contact with the council have been used as part of 'Customer Promise' training for frontline staff.
*The findings from arts-based Qs were used to help the council apply for national funding from the Arts Council to invest in more arts and creative events in North Kirklees.
*Resident feedback on services and issues in the local area has been used to help make sure frontline services such as street cleaning, pest control and highways maintenance are targeted where people say they are most needed, so problem areas get more help.