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Home: Community full menu: Health
& Social Care: Learning disabilities
North Kirklees Short Stay Service
Tracey South - August 2008
angela.teal@kirklees.gov.uk
Our Aims
- To provide a comfortable, safe and attractive environment where you come to stay. Staff will be there to support you.
- Your friendships will be maintained and developed.
- You will be able to tell us what you think and whether you like what we do, or you don't like what we do.
Where you will be staying
Mill Dale is a purpose built bungalow located in Heckmondwike, our contact details are:
Mill Dale
4, Nunroyd
Heckmondwike
WF19 9HB
Tel: 01924 325698
There are 8 bedrooms, all with en-suite facilities.
Each bedroom has a cash box where you can keep your valuables, and a TV/DVD player.
You will not be able to smoke in the house, but you can smoke outside.
There is a lounge and a games room, also 2 36inch TVs.
You will be able to use the kitchen at all times. You will be able to choose what you want to eat and when you want your meals.
We encourage people who come to stay in the home to help in the kitchen and around the home.
Social activities and hobbies
If you attend Day Services, college or work we will support you to continue to do so while you are staying at Mill Dale.
We will be happy to support you with any hobbies and outings you are interested in while you are staying with us at Mill Dale.
Who can use the service?
North Kirklees Short Stay Service provides a service to both men and women with a learning disability over the age of 18.
However old you are - you can use the service.
For a person to use the service, North Kirklees Short Stay Service should be able to meet the needs of the service user. They should have
personal care needs or social care needs.
North Kirklees Short Stay Service is open to people of any ethnicity, religion or culture. We will seek external support and advice where
needed to ensure that we deliver a sensitive and appropriate service that meets your specific needs. We will look for external support and
advice when we need it.
Can we meet your needs?
You can come to us for a short stay following a Community Care Assessment, which says what you need and shows that Mill Dale Short Stay
Service is the best service to meet those needs.
Before you stay, you and your carers can come and visit, have a look around, and stay for tea. When you feel confident, you can stay overnight
and then for the weekend. We will come and visit you at your home to answer any questions you may have - if that is better for you.
While staying for a few days, you will be helped to keep in touch with your family and friends.
Telephones are available. If you would like more privacy you can use the office telephone.
The staff will make sure that you receive any mail the same day it arrives without opening it. If you wish to send a letter, the staff will
help you to do it. Your views are listened to and important to us. Every year a survey, asking your views, will be sent out for you and your
carers to complete.
Privacy
- For each service user, we will provide the following:
- a single bedroom
- a key to lock their bedroom (our locks meet West Yorkshire Fire Service standards)
- at least one piece of lockable storage equipment
- All service users will have free access to private bathing and toilet facilities
- Wherever possible appropriate aids and adaptations will be provided to enable service users to undertake their own personal care.
- Staff providing personal care will respect the privacy of service users:
- toilet, bathroom and bedroom doors are not to be left open whilst people are carrying out personal care
- the routines of staff at Mill Dale Short Stay Service should always respect the users right to privacy.
- Service users have free access to all parts of the house, apart from the staff sleep room, provided it does not interfere with another service user's right to privacy.
- Service users are free to take meals in their own rooms and entertain guests in any area they choose, provided it does not interfere with another service user's right to privacy.
- Officials and other visitors will not be shown a service user's bedroom without the permission of the service user.
- All mail addressed to a service user will be delivered to them unopened on the day it is received.
- All personal telephone calls can be conducted in private if desired.
- All files which refer to service users will be stored securely and will be accessible through the Kirklees Council, Access to Information policy.
- Any discussions about money involving the service user will be conducted in private, if they wish.
Dignity
- Staff will always call a service user by the name which they prefer.
- Staff providing personal care will show that they respect the dignity of service users by ensuring that:
- service users have a link worker and are involved in drawing up their own support plan
- the personal and social care needs of a service user should not be discussed with other people or be overheard by other people, unless they are involved in providing care for the service user
- Staff will always respect a service user's right to make their own choices and decisions, as long as their safety, and the safety of other people, is protected.
- Staff will honour the individuality of every service user, recognising and celebrating their gifts, strengths and talents.
Complaints, compliments and comments
North Kirklees Short Stay Service is registered with the Commission for Social Care Inspectorate. Our most recent inspection report can be
found on the visitor's notice board in the entrance at Mill Dale. The Commission can be contacted at the following address:
The Commission for Social Care Inspectorate
St Nicholas Buildings
St Nicholas Street
Newcastle Upon Tyne
NE1 1NB
Telephone: 0191 233 3300
E-mail: enquiries.northeastern@csci.gsi.gov.uk
Kirklees Adult Services has a Complaints, Compliments and Comments procedure. All users and carers are told about this when they join
Mill Dale. They are given a leaflet telling them how the procedure works and a card which they can use to write their comments, if they wish to.
The procedure to make a complaint, a compliment or a comment is well publicised at Mill Dale and leaflets about it are available. Please ask
a member of staff.
North Kirklees Short Stay Service keeps a record of both informal and formal complaints. This record is open for you to inspect.
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