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Social care and health
Emergency Duty Service
Emergency Duty Team Manager - October 2008
gatewaytocare@kirklees.gov.uk
What is the Emergency Duty Service?
It is a team of experienced social workers who can respond to people
who have urgent needs when the social care offices are closed.
There are normally two social workers on duty, one after 1am in the
morning. The Emergency Duty Service social workers are on duty to
help both adults and children.
All our social workers are qualified in childcare and child protection,
and most are Approved Mentaql Health Practitioners (AMHP) under the Mental Health
Act (1983).
When does the Emergency Duty Service operate?
The Emergency Duty Servic is open:
- weekdays 5.15pm to 8.45am (from 4.45pm on Fridays).
- weekends and bank holidays, 24 hours a day.
How do I contact the Emergency Duty Service?
Telephone 01924 326489
How does the Emergency Duty Service Helpline work?
All calls are answered by trained staff who deal with enquiries
by giving information and advice about a wide range of local and national
services and organisations. Where there is an urgent need for a social
worker to carry out an assessment of urgent needs, our staff
will transfer callers to an emergency social worker.
What does the Emergency Duty Service social worker do?
Emergency social workers carry out statutory duties
to protect children and vulnerable adults, as well as supporting people
through other difficulties or meeting urgent social care needs.
They make an assessment of the situation and arrange any services
needed. This could include:
- providing information
- giving advice
- making a further assessment or investigation by visiting
- contacting other agencies or social care teams
- providing emergency help until the next working day.
We can not provide the same level of services which are normally available
during the daytime but, we do work very closely with other organisations
to make sure that people in the greatest need are provided for and
made safe until daytime staff can make further detailed assessments
of their needs.
Our social workers will give priority to those people who are the
most at risk.
What can the Emergency Duty Service do for children and their families?
Whenever we can, we help families to stay together by providing support
in times of difficulty. This could include:
- supporting children and young people in their families
- supporting young people who are looked after by social care
- investigating concerns about child abuse
- accommodating children at risk of significant harm.
What can the Emergency Duty Service do for disabled adults and older people?
We help people to stay in their own homes if possible. This could
include:
- emergency home care
- emergency day care
- emergency temporary residential care for those at very high
risk at home
- support to carers
- liaison with GP's district nurses and hospitals
What can the Emergency Duty Service do for adults and older people with mental health needs?
We offer help and support to people living in the community and help
to get hospital treatment if it is needed. This could include:
- telephone advice
- advice and support from voluntary organisations
- support to carers
- liaison with GPs, community psychiatric nurses, psychiatrists and hospitals
- formal AMPH mental health assessments.
What can the Emergency Duty Service do for homeless people?
Emergency Duty Service social workers act for Housing Options outside
of office hours. We can:
- give advice to single homeless people
- provide emergency accommodation for adults with children or
single vulnerable adults or those fleeing domestic violence.
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