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Kirklees Warm Zone - Customer satisfaction survey

Environment Unit - June 2008
environment.unit@kirklees.gov.uk

We aim to provide all our customers with the best service and quality of workmanship at all times. Your feedback is important in helping us do this so we would be grateful if you could complete this survey.


If you prefer, you can download a paper based version of the customer satisfaction survey to print out, fill in and return to us by post at the following address:

Kirklees Warm Zone
FREEPOST NEA10014
Huddersfield
HD1 1TG


Please complete the customer satisfaction form after you have been visited by Warm Zone. The Warm Zone satisfaction forms will be checked on a monthly basis, so if you have a more urgent issue please contact Warm Zone directly.

Customer satisfaction survey

Your details
e.g. Robin
e.g. Jones
e.g. 10
e.g. Crown Street
e.g. Golcar
e.g. Huddersfield
e.g. HD7 1EP
About the your visit
Question 1: Did the Miller Pattison surveyor turn up as arranged?
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Question 2: Did the Miller Pattison installation team turn up as arranged?
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About the Warm Zone process
Question 3: How would you rate the appearence and manner of the Warm Zone assessors?
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Question 4: How would you rate the arrangements made to book the survey for your property?
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Question 5: How would you rate the surveyor's explanation of the work being done?
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Question 6: How would you rate the arrangements made to book a date/time for your installation?
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Question 7: How would you rate the installation team's explanation of the work being done?
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Question 8: How would you rate the efficiency of the installation team carriying out the work?
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Question 9: How would you rate how clean and tidy the installation team left your home?
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Question 10: How would you rate the appearance and manner of the installation team?
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Question 11: How would you rate the customer service provided by the Warm Zone office staff?
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Question 12: Have you received products or services from any other organisations through Warm Zone?
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If yes, please rate any that you have received:
Benefits advice
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Fire Service
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Yorkshire Water
[   ] [   ] [   ] [   ] [   ] [   ]
Carers Gatetway
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Private Sector Housing
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Carbon monoxide detector
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Central heating
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Question 13: How would you rate the overall Warm Zone process?
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Do you have any additional comments?
Leisure section

See also

  • Affordable warmth strategy

    Aiming to ensure that every resident can afford thier home.

  • Environmental grants

    Council grants helping to support a wide range of environmental activity by not-for-profit organisations.

  • Care and support

    Information relating to childcare. Information on how to get the support you need to live independently. Information and support for carers.

  • Private sector housing

    Information about how the Private Sector Housing Unit can help homeowners and tennants to live in decent homes.

  • How much heat is lost from your home?

    Search for your house to find out how much heat you are losing through your roof and walls.

  • Keeping warm in winter

    More people get ill in winter and the number of deaths rises. Remember - winter needn't be dangerous if you take the right steps.

Contacts and maps