What do I do if a member of my family or a friend needs help from Adult Social Care Services?
If you think that you, a member of your family, a friend or neighbour
would benefit by receiving a service, you should contact a Gateway to
care straight away. You can do this by e-mail,
telephone or by visiting the office.
When you first contact us, we will ask you some questions about your
situation, and the type of help that you think you may need.
We may be able to help you straight away, but if we need more information
about your circumstances, we will arrange for a member of staff to
come and visit you in your own home. This person is called an assessor.
They will talk to you about the problems that you are having, and
together, you will agree the type of help and services that you will
receive. This is a Community Care Assessment.
We can only provide this service after we have made a Community
Care Assessment
. This helps us to make sure that we are providing
the right services to people who need them the most.
If you have a relative, friend, or neighbour who helps to look after
you (a carer), then they can ask for a Carer's
Assessment too. This helps to make sure that you are both getting
the help and support that you need. |
