Carephones video - Transcript
Councillor Margaret Bates
Kirklees Cabinet Member for Health and Adult Services
On behalf of Adult Services, I'm delighted to introduce to you an exciting and
valuable step forward in home safety for people in Kirklees. Our
Carephone Home Safety Service is an easy to use, 24-hour alarm system
that means there's always someone on hand to help you if you've got an
urgent problem.
For many of us, falls, floods, fires and other emergencies can be a real worry, especially if you live alone. Our Carephone Home Safety Service gives you peace of mind because it
brings the help you may need at the press of a button.
More and more people are discovering that this gives
them the confidence to feel safe and secure in their home.
This DVD will tell you more about our Service and the difference that this could make to living life to the full, safely, in Kirklees.
Your Carephone Home Safety Service
To have your own Carephone, all you need is a telephone line. The
Carephone unit links you to the Carephone Home Safety Service. It's quick to
install and ready to use as soon as it's fitted.
The unit comes with a pendant that you can wear around your neck or on
your wrist. Whenever you need help, you simply press the button on the
pendant.
Our installers can also fit special equipment that you may need in your home,
such as smoke, flood, carbon monoxide and other detectors.
Carephone Home Safety Service
How it works
A few weeks ago, David North needed to use his Carephone for the first time.
One afternoon he suddenly felt poorly. David lives alone, but he knew that
help was at hand.
He simply pressed the alarm button on his pendant.
A member of the Carephone team responded immediately.
Carephones: Hello Mr North, you're through to Lynda at the Carephones, can I help you?
David North: Yes, I've got chest pains. I don't feel very well.
Carephones: Mr North, have you got pains down your arm as well as in your chest?
David North: Yes, down my arm.
Carephones: Right, I'll call for you an ambulance now. You just relax until I get one, it won't be long.
David North: Thank you. Thank You.
Very soon, the paramedic arrived and gave the treatment David needed for a
full recovery. Carephone staff were also able to call David's daughter and ask
her to call on her dad.
If David had been unable to speak or couldn't hear his Carephone, just
pressing his pendant button would have been enough to get the support he
needed. Whether you can talk to us or not, help will soon be on its way.
Looking after your Carephone
The Carephone system is very easy to look after. It can be essential in an
emergency so it's important to keep it in good working order.
First, your pendant.
Keep the pendant with you day and night so it's there for you whenever you need it.
Your pendant is showerproof, so it'll still work if it gets a little damp. However, if it does get wet at all then dry it off thoroughly and make sure you test it. You'll find out how to do this shortly.
And now for the Carephone unit. The red light on the unit should always be lit. If it isn't just call our Helpline and tell us.
Your Carephone must remain plugged in at all times and should not be unplugged for any reason. It has a battery in case of power failures.
If you are away from home for a while, leave your Carephone switched on and call us to let us know you're away.
Whether you have the Carephone service already or are thinking about ordering it, we're always on hand to answer any questions you might have.
Your Carephone
To keep it in perfect order you should test your pendant regularly. This is very important. Test it on the day of the month on which you were born. If your birth date is 12th, then test your pendant on the 12th of every month.
Jenny's birthday is on the 18th of November, so on the 18th of each month it's time to check that her pendant is working properly.
To test, simply press the button. The red light will come on to tell you it's calling for help.
Carephones: Hello Jenny, you're through to Lynda at the Carephones.
Jenny: Hello Lynda, it's the 18th and I'm just testing.
Carephones: Right, yes Jenny that's come through fine and thank you for testing.
Jenny: OK thank you Lynda, bye.
If there's still no light, call the Carephone helpline straight away and we will arrange to replace if for you.
Pressing your Carephone button by accident
Simple is beautiful - and Carephone is a great example of effective technology that's practical and easy to use.
And there's no need to worry about pressing the button by accident.
Carephones: Good morning Mr North, you're through to Alison at the Carephones, how can I help?
David North: Hello, it's Mr North, I'm sorry I've triggered it by mistake.
Carephones: Oh that's OK Mr North, as long as you're OK that's the main. Thank you.
David North: Thank you, good bye.
Carephone Home Safety Service
Find out more
The Carephone service is here to make you feel happier, safer and more secure.
It's ideal for all kinds of people - anyone who might just need assistance. It
means you are assured of help at hand 24 hours a day, 7 days a week wherever you are in your home.
To find out more, or to order the Carephone Home Safety Service, call The
Social Services information point on
01484 414933
.
