When you approach Adult Services for help, together
we will work out what services you need to help you continue living
independently.
Who is eligible for help?
Although we would like to be able to help everyone who asks us, we
target our services at those people who need them the most.
In Kirklees, our priorities are:
- people whose personal safety could be at risk, or who could
be a risk to the safety of others
- people who need help to carry out basic functions like getting
up and going to bed, getting washed and dressed, and making a
meal
- people who could continue to live independently with a little
bit of extra help
What happens next?
When you first contact us we will ask you some questions about your
situation, and the type of help that you think you need. Sometimes
we may be able to help straight away by putting you in touch with
other organisations. If we need more information about your circumstances,
we will usually arrange for a member of staff to visit you in your
own home to talk to you about the problems that you are having, and
to agree with you the type of help you need. This is called a Community
Care Assessment.
Some of the questions we ask could be about very sensitive and personal
issues. But we will always treat any answers and other information
that you give us in the strictest confidence. Sometimes we will need
to talk to other people who are involved in your care - such as your
doctor, your family, friends, neighbours and carers - to make sure
that you get all the help you need. If we speak to someone else about
your situation, we will ask your permission first.
What will you ask me during my assessment?
By talking to you, your assessor will be trying to establish your
strengths, and the areas where you could benefit by receiving some
help.
What will my assessor ask me about?
- your health, and whether you have any medical conditions, or
are receiving treatment, or taking medication
- your mental health, including your memory, your mood and motivation
- your mobility around the house and outdoors, including any difficulties
with steps and being able to use transport
- your hearing, sight and speech
- your personal care - how you are managing with washing, dressing,
bathing, eating, drinking and toileting
- your domestic arrangements - how you are managing with cooking,
cleaning, ironing, laundry, shopping, and looking after your finances
- your home - is the accommodation suitable for you or does it
need adapting?
- your lifestyle, and the support you receive from other organisations,
family and friends
- your carer (if you have one)
- your finances - so that we can work out how much your services
will cost, and whether you will have anything to pay
You and your assessor will use this information to agree the type
of help and services that you need. This will be written down in a
care plan.
Your assessor will always give you a copy of your assessment and care
plan.
Even if Adult Services cannot provide the services you want, we may
be able to put you in touch with other organisations who can help
you.
How can I get more
information?
More information is available in How
to get the services you need.
You can also use the Gateway to Care enquiry form if you would like to e-mail any questions directly Gateway to Care. |
