The Disability and Carers Service provides a benefit helpline for people with disabilities, carers and representatives, called the
Benefit Enquiry Line (BEL). BEL is part of the Department for Work and Pensions.
The Benefit Enquiry Line offers advice and information on benefits and how to claim them. As well as giving advice they are also
able to send out an extensive range of leaflets and claim packs to customers. As a national service they serve all England, Scotland
and Wales.
Their advisers have no access to customer’s personal records and so are able to provide general advice only. Although their advisers
are trained in most benefits, the most common benefits they provide advice on are those about sickness and disability. There is no
charge for using BEL; however, some mobile phone users may be charged by their operator.
BEL also provides help to complete certain disability-related claim packs over the telephone. Alternative formats are available.