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Home: Community full menu: Care and support: Living independently: Getting out and about: Blue Badge Scheme

Blue Badge - appeals procedure

Helen Rodger
disabled.travel@kirklees.gov.uk

Appeals procedure

If you apply for a blue badge and your application is unsuccessful then you can appeal in writing within 28 days of the date of the refusal letter.

You should include with your appeal any additional information that you believe to be relevant, for instance further information on the mobility difficulties you experience and why you feel you meet the criteria for a blue badge need a blue badge. This information needs to be current and relevant to the eligibility criteria.
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Stage 1 appeal

We will review the additional information you provide against the scheme's eligibility criteria. After we have considered your appeal the I&AO will either:

  • approve you for the service and invite you to collect your badge
  • refer you for an independent mobility assessment
  • refuse the service, and write to you explaining the reasons why the badge has been refused.
If you are not satisfied with the result of the stage 1 appeal you can make a further appeal in writing. This is a stage 2 appeal and must be received in writing within fourteen days of the second refusal letter.
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Stage 2 appeal

An Appeal Panel is made up of two Gateway managers and they will give full consideration of all the information provided by both yourself and the independent mobility assessment (if you have had one).

After considering your appeal they will either:
  • approve you for the service and invite you to collect your badge
  • refuse the badge, and write explaining the reasons why the badge has been refused.
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Making a complaint

At any stage during the process, if you feel that the proper procedures have not been followed or you are unhappy with the manner in which your request has been handled, you may make a complaint.

However, the complaint procedure cannot be used to overturn an appeal decision.
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Grounds for refusing a Blue Badge

Under regulation 8 of the 2000 Regulations, a local authority may refuse to issue a blue badge if:

  • The applicant holds or has held a badge and misuse has led to at least three relevant convictions;
  • The applicant fails to provide the local authority with adequate evidence of their eligibility, either as an individual or as an eligible organisation;
  • The applicant fails to pay the fee (if a fee is required);
  • The local authority believes that the applicant is not the person they are claiming to be, or would permit another person to whom the badge was not issued to use the badge.
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Complaints

The best way to deal with a complaint is to talk to the Manager of the service you receive. They will work with you to try and find a solution to the issue you have raised. If you don't know who to talk to, the Customer Services Manager can advise you. They will make sure your complaint is looked into by the right people in order to provide the best possible outcome.
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What will happen?

Your complaint will be passed to the responsible manager who will work with you to investigate your complaint. We encourage you to be involved at all times during the investigation into your complaint so that you are completely happy with the way it is being looked into.

If you would like some help to make a complaint we can put you in touch with an advocate, who will be able to speak on your behalf.
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Contact details

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  • Kirklees Council
    Disabled Travel Team
    Civic Centre 1
    High Street
    Huddersfield
    HD1 2NF

Telephone

  • General helpline 01484 414847
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