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Home:
Children and families:
Young peopleService Support & ComplaintsRobert Eabry - April 2010gatewaytocare@kirklees.gov.uk What is 'A National Voice'?
A National Voice is an independent service for children and young
people in and leaving care. It is a national organisation, with
its office headquarters in Manchester. A National Voice was set
up to represent the views of young people in and leaving care
and to help them meet with young people in other local authorities.
It also aims to increase the understanding the general public
have of young people in care. It holds events, puts people in
touch with each other and runs regional forums. A group of young
people from all over England are in charge of what the organisation
does.
For more information you can contact them at: A National Voice Central Buildings Oldham Street Manchester M1 1JQ Telephone: 0845 868 3629 E-mail: info@anationalvoice.org Website: www.anationalvoice.org How does a person leaving care make a complaint or compliment? If a person leaving care is not happy
with the support or service that they are receiving from the Directorate
for Children and Young People, then they can make a complaint.
They can either contact the management of the Support Team Services
direct or if they wish to make a formal complaint they can contact
the Complaints and Compliments Unit on 01484
225115.
Alternatively they can fill in the complaints and compliments form online. They can also request to meet with the Complaints Manager to inform them of their complaint in person. Telephone: 01484 225116 Fax: 01484 225067 Email: yasmin.mughal@kirklees.gov.uk Can a person leaving care see their file? People have the right to see everything
that their Personal Adviser has written about them. If they want
to see what they have written they must ask their Personal Advisor
to show it to them. When they are eighteen they can request to
see their file, their Personal Adviser will help them make a written
request to the Directorate for Children and Young People to see
this. The Personal Advisor should also explain to the person leaving
care that they are not able to see anything that has been said
about them from third parties.
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