Home support services (also known as Home Care) Helping people to stay independent in their own home and neighbourhood.

People they support

Home care can help people:

  • who are frail through old age
  • who are chronically ill
  • who are recovering from surgery
  • with physical disabilities
  • with learning disabilities, including those who live in ‘supported living’ accommodation
  • who have a long-term health condition
  • who have just come out of hospital and need short-term help to regain their independence. See Reablement service
  • who have dementia
Help they provide

Homecare can suit you if you need:

  • personal care, such as washing or dressing
  • assisting you to get up and to go to bed
  • continence care
  • helping you take your medication
  • preparing light meals and snacks

Home care workers do not usually help with cleaning services or preparing large meals.

If you have a complex package of support you may also get support with:

  • shopping
  • light cleaning
  • support dealing with finances, household bills, letters and correspondence

We may also provide support to access local community facilities depending on your assessed need. Our staff are trained to support you if you have an assessed need for aids, adaptations and/or movement and handling equipment, so you can maximise your independence. We do not provide nursing care.

How to get home care

To get home care funded by the Council you must meet our Eligibility for care and support criteria.

If you meet the criteria we will need to take a close look at your situation, so we can work with you to decide if home care is the best option for you. We do this through a Care needs assessment.

Choosing a home care provider

If you are eligible for help and you have been assessed as needing home care, you can either:

  • ask us to put your home care into place for you. If you choose this option we will match you to one of the care agencies we have a contract with.
  • ask us to give the money we will pay towards your home care directly to you, so that you can buy the home care services you want. This is called a Direct payment. This option gives you the flexibility to choose and arrange your own care.
Buying your own home care support

If you don't want the council to provide your care and support or if you decide to arrange your own support through a direct payment you can find a list of local Home care providers on the following links.

Homecare from charities

Charities can provide home help and domestic assistance services.

Befriending services

Many charities also offer befriending service for any older person who feels lonely or isolated and try to support them to lead a more fulfilling life.

Personal assistants

You can hire a "personal assistant" to act as a homecare worker for you.

Technology to help you stay safer in the home

There are various electronic tools that can help you live independently and remain safely at home for longer.

  • Carephones home safety service uses telecare technologies to support people in their own home. A Carephone can offer peace of mind, 24 hours a day, 365 days a year to a wide range of people.
Equipment and adaptations for your home

Help to stay safer and more independent in your home with the help of equipment and adaptations.

If you are finding it difficult to manage daily living tasks in your home because of age, illness or disability, we may be able to help by:

  • arranging for equipment to be provided to help you manage in the home you live in now;
  • adapting your home or
  • finding you a more suitable home that meets your needs
Help when leaving hospital

The Reablement Team support you to regain daily living skills following a hospital admission or deterioration in health, for example a stroke. This enables people to live as independently as possible in their own home.

Reablement services help to reduce avoidable hospital admissions, support timely discharges and prevent re-admissions

We work with you in your own home to help you to regain your abilities and improve your quality of life

The support we provide is free during the time you are receiving a reablement service, for up to six weeks.

Quality assurance

All home care providers must be registered with the Care Quality Commissioning (CQC). They check these organisations are meeting government standards.

Further guidance

NHS Choices care and support guide provides national guidance on help at home, leaving hospital and paying for care.