We visit all food premises, without prior notification where possible.

We visit higher risk premises more frequently than those in lower risk categories.

If practices or conditions are not satisfactory, we try to resolve the situation informally.

If we need to resort to formal action, we may serve a legal notice, prosecute, or in extreme cases close the business.

Following an inspection most businesses are given a food hygiene rating.

Receiving a food hygiene rating

We notify you of the rating once the inspection is completed or soon after

If no appeal is entered within 21 days after notification, the rating is submitted for publication on the Food Standards Agency website.

Food Standards Agency: Food hygiene ratings

Right to reply

You have a right to reply about the food hygiene rating you are given.

It is not for making complaints or criticising the scheme or food safety officer.

How to reply

Download and fill in the form

Clock Completing this form takes around 10 minutes.

Paperclip Explain what you have done to make required improvements detailed in the inspection letter, or give reasons for the circumstances at the time of the inspection.

Download form

After you've replied

Your reply is published on the Food Hygiene Ratings website.

It may be edited to remove any offensive, defamatory, or clearly inaccurate or irrelevant remarks.

Appeal your rating

If you want to appeal your rating, initially contact the inspecting officer.

Contact details are left with you at the time of inspection.

If you don't resolve the matter informally, you can lodge a formal appeal within 21 days of your rating allocation.

How to make a formal appeal

Download and fill in the form

Clock Completing this form takes around 10 minutes.

Download form

After you've replied

Your rating will be reviewed and the outcome of your appeal communicated to you within 21 days.

Request a revisit

If you take action to correct the problems identified, you can request a revisit to re-rate your business.

How to request a revisit

Download and fill in the form

Clock Completing this form takes around 10 minutes.

Download form

After you've made your request

The visit will be unannounced and will take place within 3 months of your request being accepted and payment made.

If your case for a revisit isn't strong enough, we can refuse to revisit.

If we revisit, the officer will check you have made required improvements and assess your overall level of compliance.

Your rating could go up, down or remain the same after the revisit

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