Direct Debit - Frequently asked questions

• What do I need to do to pay by Direct Debit/ reinstate my Direct Debit?
• Will the direct debit payment always leave my account on the same date each month?
• How can I change my instalment due date?
• What is the Direct Debit Guarantee?
• How do I cancel my direct debit?

If you already have a direct debit set up to pay your council tax, you need take no action. Your direct debit payments will automatically be altered to meet your new instalment plan.

We offer a choice of dates each month. Just select the date that best suits your budget. You can also spread your payments over 12 months (April to March) instead of 10 (April to January).

You can set up an online direct debit for council tax, or please download a council tax form to complete and return.
You can set up an online direct debit for business rates, or please download a business rates form to complete and return.

Will the direct debit payment always leave my account on the same date each month?

Payments will normally be taken from your account on the same date of each month. If your due payment date falls at a weekend or bank holiday, we will normally take the money from your account just after that due date. We will let you know if we need to change the payment date to an earlier date in the month before any change would happen.

How can I change my instalment due date?

We offer a choice of payment dates and you can pay over 10 months, April to January, or 12 months April to March.

It's simple to change your payment date. Simply complete our online form.

• Change instalments for council tax
• Change instalments for business rates

If you are behind with your payments we may not be able to change your instalment date. Please contact us.

What is the Direct Debit Guarantee?

The guarantee is offered by all banks and building societies that take part in the direct debit scheme. The efficiency and security of the scheme is monitored and protected by your own bank or building society.

If the amounts to be paid or the payment date changes, we will notify you at least 10 working days in advance of the change.

If we or your bank make an error, you are guaranteed a full and immediate refund.

How do I cancel my direct debit?

To cancel your direct debit, just write to your bank or building society. It would be helpful if you also let us know.

Your bank or building society can cancel your direct debit up to and including the payment due date, but try to tell them as soon as you can, to avoid the risk of a payment being made.